Integration Details Demo
WooCommerce Integration
Provide Exceptional Support to Your WooCommerce Customers with Instant Order Verification.
Ticket Automation
Generate support tickets automatically for new orders to ensure your customers receive quick and efficient assistance.
Order ID Verification
Use WooCommerce integration to ensure tickets are created using valid order IDs, protecting your system from abuse.
Secure Email Verification
To help us verify your purchase and provide support, please use the same email address you used during checkout.
Central Support Dashboard
Centralize and manage support requests from multiple WooCommerce sites in one place, simplifying your support process.
Order Overview in Tickets
View detailed order information directly within support tickets for speedy and accurate support.
External Store Integration
Effortlessly connect & manage externally hosted WooCommerce stores with SupportGenix for streamlined control.
Upgrade Your WooCommerce Support System
Revolutionize the way you support your WooCommerce store customers
Order History Overview
With Support Genix integrated into WooCommerce, you can easily access each customer’s complete purchase history. You can check details like when they bought, how much they spent, and other order details in one convenient place.
Effortless Ticket Submission
Support Genix’s WooCommerce integration allows customers to submit support tickets easily from the “My Account” page. They can use their order ID and email to create tickets without having to leave your website.
Auto Ticket Generation
Automatically generate support tickets with SupportGenix when new orders are placed. This feature ensures quick attention to customer inquiries, leading to a more streamlined and efficient support process.
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
COMMON QUESTIONS
Frequently Asked Questions About Support Genix
You can configure which file types are allowed for attachments. By default, Support Genix supports common document and image formats (.pdf, .doc, .jpg, etc.). You can customize the allowed file types and maximum file size in the setting
In the Pro version, you can set up rules to automatically assign tickets to specific agents based on criteria like ticket category, customer type, or specific keywords. This ensures the right specialist handles each request without manual intervention.
Absolutely! Support Genix allows you to customize the ticket form’s fields, layout, and styling. Pro users get additional design options including custom branding colors, field arrangements, and the ability to create multiple ticket forms for different purposes.
Support Genix sends automatic email notifications when tickets are created, updated, or require attention. You can customize email templates for different events and recipient types. Pro users can set up advanced notification rules based on ticket status, priority levels, and custom conditions.
The free version includes basic reporting on ticket volume and status. Pro users gain access to comprehensive analytics dashboards showing response times, resolution rates, agent performance metrics, and customer satisfaction scores. You can also generate custom reports and export data for further analysis.
Support Genix seamlessly integrates with popular WordPress plugins. The free version includes Envato integration for verifying purchase codes. Pro users get additional integrations with WooCommerce, WhatsApp, Slack, FluentCRM, Tutor LMS, and other popular plugins, allowing you to connect your entire business ecosystem to your support system.