Core Ticket System
Unlimited Tickets (New)
Create and manage unlimited support tickets—no restrictions, no limits, just smooth operations.
Unlimited Agents
Add as many agents as your business needs to handle customer inquiries efficiently.
Unlimited Customers
Support an unlimited number of customers without any limitations or extra costs.
Tickets on Behalf
Agents can create and manage tickets for customers, ensuring seamless support.
Agent Control
Manage agent roles effortlessly, set permissions, and control access levels for smooth support operations.
Transfer Ticket
Quickly reassign support tickets to the most suitable agent or department, ensuring faster issue resolution.
Saved Message
SupportGenix plugin saves time for busy agents by allowing them to saving common responses.
File Upload Settings
Customers may only upload files of a certain type, which is an important step toward increasing system security.
Platform Integration
WhatsApp Integration
Support agents will be notified via WhatsApp every time they receive a support request.
Slack Integration
Get real-time support notifications and communicate directly within your Slack workspace.
Envato Integration
To validate your client purchase code, connect your Envato Author account with SupportGenix.
Elite Licenser Integration
Elite Licenser can be easily integrated with SupportGenix and the license codes can be verified.
WooCommerce Integration
Your WooCommerce order ID will be verified by out SupportGenix plugin.
FluentCRM Integration
Manage your email marketing and customer relationships directly from SupportGenix.
Tutor LMS Integration
Integrate Tutor LMS to enhance your learning management and provide better support to your students.
WPForms Integration
Seamlessly create and manage support tickets using WPForms on your WordPress Site.
Webhook Integration
Automate data flow to your CRM or third-party applications based on ticket events.
Communication & Notification
Email Piping
Emails for an email address are automatically imported into the support ticket system.
Email Notification
Manage email notifications depending on a variety of events, including ticket creation, response and closure.
Incoming Webhook
Create a ticket with any webhook supported from by integrating the incoming webhook.
Customization & Analytics
Brand Color Settings
You may modify and control the color of your support page by utilizing SupportGenix
Profile Photo Option
Customers can add or remove their profile picture. If you have a gravatar, use it as your profile picture.
Reports
It generates daily, weekly, monthly, or yearly reports of tasks (e.g. support tickets, responses) by agents or clients.
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
COMMON QUESTIONS
Frequently Asked Questions About Support Genix
You can configure which file types are allowed for attachments. By default, Support Genix supports common document and image formats (.pdf, .doc, .jpg, etc.). You can customize the allowed file types and maximum file size in the setting
In the Pro version, you can set up rules to automatically assign tickets to specific agents based on criteria like ticket category, customer type, or specific keywords. This ensures the right specialist handles each request without manual intervention.
Absolutely! Support Genix allows you to customize the ticket form’s fields, layout, and styling. Pro users get additional design options including custom branding colors, field arrangements, and the ability to create multiple ticket forms for different purposes.
Support Genix sends automatic email notifications when tickets are created, updated, or require attention. You can customize email templates for different events and recipient types. Pro users can set up advanced notification rules based on ticket status, priority levels, and custom conditions.
The free version includes basic reporting on ticket volume and status. Pro users gain access to comprehensive analytics dashboards showing response times, resolution rates, agent performance metrics, and customer satisfaction scores. You can also generate custom reports and export data for further analysis.
Support Genix seamlessly integrates with popular WordPress plugins. The free version includes Envato integration for verifying purchase codes. Pro users get additional integrations with WooCommerce, WhatsApp, Slack, FluentCRM, Tutor LMS, and other popular plugins, allowing you to connect your entire business ecosystem to your support system.