{"title":"Notification","status":true,"icon":" fa fa-check-circle-o ","msg":"data found","data":{"breadcrumb":" \n
  1. Basic<\/li>\n\t\t\t\t\t\t\t\t
  2. \n\t\t\t\t\t\tTicket Assign Rule <\/li>\n\n\n <\/ol>\n \n\t\t\t","content":"

    Ticket Assign Rule<\/h1>\n

    You can assign new tickets based on category. Assigning a ticket to a role allows you to delegate the responsibilities of that ticket while maintaining control over its runtime.<\/p>\n\n\n\n

    SupportGenix Setting > Ticket Assign Rule<\/strong><\/p>\n\n\n\n


    Assign to a specific role for a specific category:<\/strong><\/h4>\n\n\n\n

    For example, if you have a ticket for Customer Support, you can assign this ticket to the Support Manager, If you have a ticket under the billing category, you can assign that to the billing role. Assigning roles will automatically categorize the ticket for a specific purpose.<\/p>\n\n\n\n

    Assign to a Specific agent.<\/strong><\/h4>\n\n\n\n

    Besides assigning a role, you can assign a particular category to a specific agent.<\/p>\n\n\n\n

    Notify Agent.<\/strong><\/h4>\n\n\n\n

    You may send notifications to a specific agent based on the ticket category using this functionality.<\/p>\n"}}