{"title":"Notification","status":true,"icon":" fa fa-check-circle-o ","msg":"data found","data":{"breadcrumb":" \n
  1. Basic<\/li>\n\t\t\t\t\t\t\t\t
  2. \n\t\t\t\t\t\tManage Custom Fields <\/li>\n\n\n <\/ol>\n \n\t\t\t","content":"

    Manage Custom Fields<\/h1>\n

    You may make custom fields available for Genix’s ticket open\/registration page. It will assist you in gathering more information from your customers while they are creating tickets. It will cut down on the number of chats necessary to close a ticket.<\/p>\n\n\n\n

    SupportGenix Setting > Custom Fields<\/strong><\/p>\n\n\n\n

    Where you can put the custom fields? <\/h3>\n\n\n\n
    1. In the ticket Open Form<\/li>
    2. In the Registration form. <\/li><\/ol>\n\n\n\n

      Can be created for?<\/h3>\n\n\n\n
      1. For Admin\/Agent (to Show the fields only for the Admin\/Support Agents)<\/li>
      2. For both agent and customers (to show the form for Admin, Agent and Customers)<\/li><\/ol>\n\n\n\n

        Conditional Custom Fields<\/h3>\n\n\n\n

        Based on the user’s selected category, this custom field can be presented conditionally.<\/p>\n\n\n\n

        Field Types<\/h3>\n\n\n\n
        1. Text Box<\/li>
        2. Numeric<\/li>
        3. Date<\/li>
        4. Switch<\/li>
        5. Radio<\/li>
        6. Dropdown<\/li>
        7. Instruction Text<\/li>
        8. URL Input<\/li><\/ol>\n\n\n\n

          These custom fields can be marked as required or optional. <\/p>\n"}}