{"title":"Notification","status":true,"icon":" fa fa-check-circle-o ","msg":"data found","data":{"breadcrumb":" \n
  1. Basic<\/li>\n\t\t\t\t\t\t\t\t
  2. \n\t\t\t\t\t\tEmail to Ticket <\/li>\n\n\n <\/ol>\n \n\t\t\t","content":"

    Email to Ticket<\/h1>\n

    You may use the Support Genix plugin to enable email to ticket or Email pipe mode. If a client sends an email to a specific address, it will be turned into a ticket. It will assist you in keeping track of all emails and avoiding the risk of forgetting to reply.<\/p>\n\n\n\n

    Support Genix > Email to Ticket<\/strong><\/p>\n\n\n\n



    How to Enable Email-based support ticket or Email Piping feature? <\/h3>\n\n\n\n

    1. Click Add new button to Add Email Account.
    2. Add Hostname (sample: imap.domain.com<\/strong>, Email ID (Sample: billing@yourwebsite.com), and Password
    3. Assign this email for all categories or specific category (Choose Billing category, for billing email). <\/p>\n\n\n\n


    Create Unlimited Mailboxes<\/strong>
    You can create multiple mailboxes for different teams\/departments, for example, for support \u2013 help@yourdomain.com; for sales, sales@yourdomain.com. In Support Genix, there is no limit, you can create unlimited mailboxes.<\/p>\n\n\n\n