★ 4.9/5 Stars from 400+ Business Owners
Effortless Customer Support Ticketing for WordPress
Transform support chaos into revenue. Support Genix captures 97.3% of lost inquiries, cuts response times by 68%, and turns frustrated customers to advocates—without adding staff.
Businesses Save Money
Stars User-Verified
WordPress Ready Always
Industry We Serve
The Support Solution That Scales for Any Industry
E-commerce
Ideal for online stores, retail shops, and marketplaces to manage inquiries.
Digital Products
For theme creators, plugin developers, and content makers managing support.
Agencies
For web developers, design teams, and service providers streamlining client support.
Education
For online courses, learning platforms, and training centers managing inquiries.
Membership Sites
For community platforms, subscriptions, and member portals assisting users.
Marketplace
For multi-vendor sites, digital markets, and shopping platforms handling queries.
SaaS & Software
For software companies, app developers, and tech platforms managing support.
Startups
For growing businesses, tech ventures, and new enterprises scaling support.
Trusted by leading companies
How it Works
Get Started in Minutes: Simple & Easy Setup Process
1
Install and Activate
Quickly set up Support Genix and manage support tickets effortlessly. Stay organized and resolve inquiries without delays.
Quick Steps:
2
Create Categories
Organize tickets by category for faster resolution. Sort inquiries into technical support, billing, and general questions with ease.
Suggested Categories:
3
Ticket Assignment Rules
Streamline support workflows with intelligent ticket routing. Automatically assign tickets to the right team members based on customizable rules.
Configure Rules:
4
Email Templates
Keep users informed with automated email updates. Send notifications for new tickets, replies, and status changes instantly.
Template Types:
5
Saved Replies
Save time with pre-written responses. Create templates for FAQs, regular updates, and common inquiries for quick communication.
Create Templates For:
Comprehensive Features
Everything You Need for Support Management
Unlimited Tickets
Create and manage unlimited support tickets—no restrictions, no limits, just smooth operations.
Unlimited Agents
Add as many agents as your business needs to handle customer inquiries efficiently.
Unlimited Customers
Support an unlimited number of customers without any limitations or extra costs.
Tickets on Behalf
Agents can create and manage tickets for customers, ensuring seamless support.
Agent Control
Manage agent roles effortlessly, set permissions, and control access levels for smooth support operations.
Transfer Ticket
Quickly reassign support tickets to the most suitable agent or department, ensuring faster issue resolution.
Key Features
Powerful Features for Every Need
Handle customer support seamlessly. No more lost emails, missed inquiries, or delays—stay organized, responsive, and build lasting customer loyalty.
Unlimited Everything
Need a scalable support system that grows with your business? Support Genix gives you unlimited tickets, users, and agents with no restrictions.
Better Team Control & Collaboration
Would you like to spend less time managing customer support tickets? Support Genix is here to help! With our powerful ticketing system, you can easily create and manage tickets.
Easy Email Handling
With Support Genix, transform your email management. Our powerful software converts all incoming messages from unlimited business addresses into organized support cases, streamlining your workflow.
Powerful Integrations
Seamlessly Integrate With Tools You Already Use
Woocommerce
Sync orders, track products, and manage customer purchase history for better support experience.
WhatsApp (New)
Connect real-time chats with support tickets, automate replies, sync chat history, and customer interactions effortlessly.
Slack (New)
Receive instant ticket notifications, enable team collaboration, and automate status updates.
Envato
Easily verify purchases, manage licenses, track activations, and link customers directly to support.
Tutor LMS (New)
Handle course-related support, track student issues, and automate common responses and notifications.
WPForms
Convert form submissions into support tickets, add custom fields, and auto-categorize inquiries.
Limitless Possibilities
All-in-One Support Solution at a Glance
Integrations & Automation
Seamlessly connect with your favorite tools to automate workflows, improve response times, and simplify support management.
Core Ticket Management Features
Powerful tools to handle customer inquiries effortlessly and improve team collaboration.
Advanced Email & Messaging
Streamline communication with automation, instant responses, and seamless ticket handling.
Customization & Control
Tailor your support system with branding, personalized settings, and role-based access.
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
Frequently Asked Question
Everything you need to know
Support Genix transforms your email communication in two powerful ways: First, it automatically converts incoming customer emails into organized support tickets, eliminating manual entry. Second, it sends timely notifications to customers at various stages of the support process, keeping them informed about their ticket status and updates.
Support Genix Pro unlocks our complete suite of advanced features including Email to Ticket conversion, WhatsApp & Slack integrations, BetterDocs knowledge base integration, performance insights, auto-close tickets, style customization, WooCommerce support, and comprehensive reporting—all designed to streamline your customer support workflow.
Getting started with Support Genix takes just minutes. After installing the plugin from WordPress, you can immediately create support tickets, add team members, and begin responding to customer inquiries. The intuitive interface requires no special technical knowledge, allowing you to provide professional customer support right away.
Yes! Support Genix lets you track ticket statuses in real-time, helping agents stay organized and ensuring no customer request goes unresolved.
Support Genix Pro provides comprehensive analytics through intuitive visual dashboards. You can generate detailed reports filtered by date ranges and categories to track key metrics including total tickets, responses, tickets needing reply, and closed tickets. The reporting system breaks down performance by support categories (Support, Feature Request, Billing, etc.) and displays daily activity through interactive charts. These insights help identify peak support periods, measure team responsiveness, and optimize your customer service operations for maximum efficiency.
Yes! Support Genix lets you create saved replies and automated email notifications to keep customers informed and improve response efficiency.