Features
Check the comprehensive list of features included
in Support Genix. Find out what
makes Support Genix unique.
Unlimited Tickets
By using Support Genix you can create and manage unlimited tickets for your business.
Unlimited Agents
Add as many agents as you need to help manage your tickets.
Unlimited Customers
You can provide support to unlimited customers using Support Genix.
Tickets on Behalf of Users
Agents can create tickets for users and respond to their requests about the service.
Agent Control
It is easy to manage your agent’s capabilities to view or provide support
Transfer Ticket
You may transfer your ticket to another agent or department.
Email Piping
Emails for an email address are automatically imported into the support ticket system..
Envato Integration
To validate your client purchase code, connect your Envato Author account with SupportGenix.
Elite Licenser Integration
Elite Licenser can be easily integrated with SupportGenix and the license codes can be verified.
Saved Message
SupportGenix Plugin saves time for busy agents by allowing them to saving common responses.
File Upload Settings
Customers may only upload files of a certain type, which is an important step toward increasing system security.
Email Notification
Manage email notifications depending on a variety of events, including ticket creation, response, and closure.
Brand color settings NEW
You may modify and control the color of your support page by utilizing Support Genix.
WooCommerce integrations NEW
Your WooCommerce order ID will be verified by our SupportGenix plugin.
Profile Photo option NEW
A customer can add, update or remove his/her profile picture. If you have a gravatar profile picture, you can use that as your profile picture.
Incoming webhook NEW
Create a ticket with any webhook-supported form by integrating the Incoming webhook
WhatsApp integrations Upcoming
Support agents will be notified via WhatsApp every time they receive a support request.
Reports Upcoming
It will generate a daily, weekly, monthly or yearly report of tasks (e.g. support number of ticket, responses ticket) conducted by support agents or clients.
Start utilizing Support Genix WordPress Plugin
Support Genix is an excellent way to simplify your support process. In fact, it makes customer service a breeze!
