By using Support Genix you can create and manage unlimited tickets for your business.
Add as many agents as you need to help manage your tickets.
You can provide support to unlimited customers using Support Genix.
Tickets on Behalf of Users
Agents can create tickets for users and respond to their requests about the service.
It is easy to manage your agent’s capabilities to view or provide support
You may transfer your ticket to another agent or department.
Emails for an email address are automatically imported into the support ticket system..
To validate your client purchase code, connect your Envato Author account with SupportGenix.
Elite Licenser Integration
Elite Licenser can be easily integrated with SupportGenix and the license codes can be verified.
SupportGenix Plugin saves time for busy agents by allowing them to saving common responses.
File Upload Settings
Customers may only upload files of a certain type, which is an important step toward increasing system security.
Manage email notifications depending on a variety of events, including ticket creation, response, and closure.
Brand color settings NEW
You may modify and control the color of your support page by utilizing Support Genix.
WooCommerce integrations NEW
Your WooCommerce order ID will be verified by our SupportGenix plugin.
Profile Photo option NEW
A customer can add, update or remove his/her profile picture. If you have a gravatar profile picture, you can use that as your profile picture.
Incoming webhook NEW
Create a ticket with any webhook-supported form by integrating the Incoming webhook
WhatsApp integrations Upcoming
Support agents will be notified via WhatsApp every time they receive a support request.
It will generate a daily, weekly, monthly or yearly report of tasks (e.g. support number of ticket, responses ticket) conducted by support agents or clients.
Start utilizing Support Genix WordPress Plugin
Support Genix is an excellent way to simplify your support process. In fact, it makes customer service a breeze!