Features
![Unlimited Tickets](https://supportgenix.com/wp-content/uploads/2022/02/unlimited-tickets.png)
Unlimited Tickets
By using Support Genix you can create and manage unlimited tickets for your business.
![Unlimited Agents](https://supportgenix.com/wp-content/uploads/2022/02/unlimited-agents.png)
Unlimited Agents
Add as many agents as you need to help manage your tickets.
![Unlimited Customers](https://supportgenix.com/wp-content/uploads/2022/02/unlimited-customers.png)
Unlimited Customers
You can provide support to unlimited customers using Support Genix.
![Tickets on Behalf of Users](https://supportgenix.com/wp-content/uploads/2022/02/tickets-on-users.png)
Tickets on Behalf of Users
Agents can create tickets for users and respond to their requests about the service.
![Agent Control](https://supportgenix.com/wp-content/uploads/2022/02/agent-control.png)
Agent Control
It is easy to manage your agent’s capabilities to view or provide support
![Transfer Ticket](https://supportgenix.com/wp-content/uploads/2022/02/transfer-ticket.png)
Transfer Ticket
You may transfer your ticket to another agent or department.
![Email Piping](https://supportgenix.com/wp-content/uploads/2022/02/email-piping-1.png)
Email Piping
Emails for an email address are automatically imported into the support ticket system..
![Envato Integration](https://supportgenix.com/wp-content/uploads/2022/02/envato-integration.png)
Envato Integration
To validate your client purchase code, connect your Envato Author account with SupportGenix.
![Elite Licenser Integration](https://supportgenix.com/wp-content/uploads/2022/02/elite-licenser-integration-3.png)
Elite Licenser Integration
Elite Licenser can be easily integrated with SupportGenix and the license codes can be verified.
![Saved Message](https://supportgenix.com/wp-content/uploads/2022/02/saved-message.png)
Saved Message
SupportGenix Plugin saves time for busy agents by allowing them to saving common responses.
![File Upload Settings](https://supportgenix.com/wp-content/uploads/2022/02/file-upload-settings.png)
File Upload Settings
Customers may only upload files of a certain type, which is an important step toward increasing system security.
![Email Notification](https://supportgenix.com/wp-content/uploads/2022/02/email-notification.png)
Email Notification
Manage email notifications depending on a variety of events, including ticket creation, response, and closure.
![Brand color settings](https://supportgenix.com/wp-content/uploads/2022/10/brandcolor.png)
Brand color settings NEW
You may modify and control the color of your support page by utilizing Support Genix.
![WooCommerce integrations](https://supportgenix.com/wp-content/uploads/2022/10/icon-3.png)
WooCommerce integrations NEW
Your WooCommerce order ID will be verified by our SupportGenix plugin.
![Profile Photo option](https://supportgenix.com/wp-content/uploads/2022/10/icon-4.png)
Profile Photo option NEW
A customer can add, update or remove his/her profile picture. If you have a gravatar profile picture, you can use that as your profile picture.
![Incoming webhook](https://supportgenix.com/wp-content/uploads/2022/10/incoming-webhook.png)
Incoming Webhook NEW
Create a ticket with any webhook-supported form by integrating the Incoming webhook
![Reports](https://supportgenix.com/wp-content/uploads/2022/10/icon-2.png)
Reports NEW
It will generate a daily, weekly, monthly or yearly report of tasks (e.g. support number of ticket, responses ticket) conducted by support agents or clients.
![WhatsApp integrations](https://supportgenix.com/wp-content/uploads/2022/10/icon.png)
WhatsApp integrations UPCOMING
Support agents will be notified via WhatsApp every time they receive a support request.
Start utilizing Support Genix WordPress Plugin
Support Genix is an excellent way to simplify your support process. In fact, it makes customer service a breeze!
![Start utilizing Support Genix WordPress Plugin](https://supportgenix.com/wp-content/uploads/2022/02/footer-top-image.png)