| Feature | Support Genix | Awesome Support | JS Help Desk | SupportCandy |
|---|---|---|---|---|
| Starting Paid Plan | $59 / Half-Year, Yearly from $99 | $149 / Year | $69 / Year | $79 / Year |
| Unlimited Tickets |  | | | |
| Unlimited Agents | | | | |
| Unlimited Customers / Users | | | | |
| Unlimited Departments | | | | |
| Ticket Categories, Tags & Priorities | | | | |
| Customer / Agent Portal | | | | |
| Create Ticket for Customer | | | | |
| Internal Notes | | Paid Add-on | Paid Add-on | |
| Saved Replies / Canned Responses | | Paid Add-on | Paid Add-on | Paid Add-on |
| Custom Ticket Fields | | Paid Add-on | | |
| Conditional Custom Fields | |  | | |
| File Attachments | | | | |
| Email Notifications | | | | |
| Custom Email Templates | | | | |
| Email-to-Ticket | | Paid Add-on | Paid Add-on | Paid Add-on |
| Multiple Mailbox / Auto Mailbox Features | | Paid Add-on | | Paid Add-on |
| WooCommerce Integration | | Paid Add-on | Paid Add-on | Paid Add-on |
| Easy Digital Downloads Integration | | Paid Add-on | Paid Add-on | |
| Envato Purchase Verification | | Paid Add-on | Paid Add-on | |
| WhatsApp Integration | | | | |
| Slack Integration | | Paid Add-on | | Paid Add-on |
| FluentCRM Integration | | | | |
| WPForms Integration | | | | |
| Tutor LMS Integration | | | | |
| Elite Licenser Integration | | | | |
| BetterDocs Integration | | | | |
| Knowledge Base | | Paid Add-on | Paid Add-on | Paid Add-on |
| AI Reply Assistant | | Paid Add-on | | Paid Add-on |
| AI Chatbot | | Paid Add-on | | |
| AI Documentation Writing | | | | |
| Smart Knowledge Base Analytics | | | | |
| Reports & Analytics | | Paid Add-on | | Paid Add-on |
| Auto Ticket Assignment | | Paid Add-on | Paid Add-on | Paid Add-on |
| Auto-Close Tickets | | Paid Add-on | Paid Add-on | Paid Add-on |
| Workflow Automation | | Paid Add-on | Paid Add-on | Paid Add-on |
| Incoming / Outgoing Webhooks | | Paid Add-on | | Paid Add-on |
| Login with Google | | | | |
| Login with Envato | | | | |
| Weekend & Holiday Settings | | Paid Add-on | Paid Add-on | Paid Add-on |
| Style Customization | | | | |
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
Frequently Asked Question
Everything you need to know
Support Genix offers both a robust free version and a feature-rich Pro version, providing excellent value at each price point. Unlike competitors who limit essential features like ticket volume or agent accounts in their free plans, Support Genix Free includes unlimited tickets, unlimited agents, and unlimited customers. The Pro version offers advanced features like WhatsApp integration and automation at a competitive price compared to similar solutions.
Support Genix stands out with several unique features including seamless WhatsApp integration, comprehensive WooCommerce compatibility, elite licenser integration, and weekend/holiday settings. Additionally, our performance insights and reporting tools provide deeper analytics than competing plugins, and our custom field conditional logic offers unmatched form flexibility.
Yes! Support Genix is designed for quick setup with an intuitive interface that requires no coding knowledge. Most users can be up and running in under 10 minutes, compared to the more complex configuration required by some competitors. Our setup wizard guides you through the process, and our documentation includes step-by-step guides with screenshots for every feature.
We pride ourselves on providing exceptional support. Free users receive community forum support with faster response times than industry averages. Pro users enjoy priority email support with guaranteed 24-hour response times (often much faster). Unlike some competitors who limit support based on plan tier, we provide comprehensive assistance to all Pro users regardless of their specific package.
The Pro version offers exceptional value for growing businesses, especially those handling more than 20 support requests daily. While the Free version provides unlimited tickets, agents, and customers, Pro users benefit from time-saving automations, advanced integrations like WhatsApp and Slack, and comprehensive reporting tools. Most businesses find that Pro pays for itself through increased efficiency and improved customer satisfaction. We recommend starting with Free to understand your needs, then upgrading to Pro when you require more advanced workflow capabilities.