Easy Digital Downloads Integration
Provide Exceptional Support to Your EDD Customers with Instant Order Verification.
Central Support Dashboard
Manage and respond to support requests from multiple eCommerce sites in one centralized place, streamlining your support operations.
Order Overview in Tickets
View detailed order information directly within support tickets for speedy and accurate support.
External Site Integration
Easily connect and manage eCommerce stores hosted externally with SupportGenix for streamlined management.
Elevate Support with Easy Digital Downloads Integration
Optimize support for digital products with seamless EDD integration.
Order History Overview
With Support Genix integrated into Easy Digital Downloads, you can easily access each customer’s complete purchase history. You can check details like when they bought, how much they spent, and other order details in one convenient place.
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
Frequently Asked Question
Everything you need to know
The EDD (Easy Digital Downloads) integration in Support Genix allows you to quickly view customer purchase history directly on your support dashboard. This feature provides instant order verification, helping you provide exceptional support to your EDD customers.
Once you have integrated Support Genix with Easy Digital Downloads, you can view detailed order information directly within support tickets. This includes details like purchase dates, the total amount spent, and other order specifics, all from a centralized support dashboard.
The main benefits include a central support dashboard to manage multiple eCommerce sites, the ability to view detailed order information in support tickets for accurate and fast support, and easy external site integration for streamlined management of your eCommerce stores.
Yes, Support Genix allows you to manage and respond to support requests from multiple eCommerce sites in one centralized place, streamlining your support operations.
Yes, once integrated, you can access the complete purchase history for all your EDD customers. You can see when they made purchases, how much they spent, and other related order details.