Webhook Integration
Smoothly exchange data with external platforms to enhance your support system.
Ticket Creation via Forms
Support Genix provides two easy ways to create tickets via forms: Webhook or Email Piping.
Auto-Ticketing for various events
Automatically create tickets with Support Genix for diverse events, including contact form submissions, WooCommerce purchases, and more.
Effortless Third-Party App Integration
Connect Support Genix with external apps to unleash its full potential and boost productivity.
Transform Your Workflows with Webhooks
Experience unparalleled efficiency with cutting-edge Webhook integration
Incoming Webhook Support
Seamlessly receive real-time data from any external platform directly into your support system with incoming Webhooks. For example, when someone submits a form on an external website connected to your website via Webhook integration, you can control the user data you receive to deliver better support.
Outgoing Webhook Support
With outgoing webhooks, you can automatically send various user data to an external app or platform when a certain event has been triggered. For instance, if a ticket is created on your support system, you can selectively gather specific information like user name, email, purchased product, etc. in a different application or platform.
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
Frequently Asked Question
Everything you need to know
Webhook integration in Support Genix allows the plugin to connect with external apps and services. It can automatically create tickets based on events triggered by webhooks.
You can create a support ticket by setting up an incoming webhook. With this feature, any modern form or application can effortlessly send data directly to Support Genix, which will then automatically generate a ticket based on the received information.
Incoming webhooks are used to receive data from external applications or forms, automatically creating support tickets in Support Genix. This simplifies ticket creation from various sources.
Yes, Support Genix can integrate with third-party apps, like CRMs, using webhooks. This allows for smooth data transfer and automated ticket creation whenever an event occurs in those apps.
With outgoing webhooks in Support Genix, the plugin can send data to external applications or services. This helps notify other systems about ticket creation, updates, or other events within Support Genix.
Yes, with webhooks, you can automate ticket creation for various events when certain conditions are met. This eliminates the need for manual ticket creation, saving you time and effort.
Absolutely. You can integrate Support Genix with any modern form that supports webhooks, enabling automatic ticket creation when a form is submitted.
To configure webhooks in Support Genix, you need to set up the webhook URL and map the necessary fields between Support Genix and the external application. You will find a step-by-step process in the official documentation