WPForms Integration
Convert WPForms entries into support tickets for a smoother support workflow.
Seamless Form-to-Ticket Conversion
Design and configure forms using WPForms the way you want and automatically turn every submission into support tickets.
Advanced Forms for Ticket Creation
Transform advanced WPForms submissions into support tickets, including custom fields and conditional logic with easy access to all tailored information on the ticket page.
Centralized Support Management
Manage support requests from multiple WooCommerce sites in one place, simplifying your workflow.
Key Benefits of SupportGenix with WPForms
Unlock enhanced support capabilities by integrating WPForms with SupportGenix
Email-to-ticket conversion (Email Piping)
With Support Genix and WPForms integration, you can utilize email piping to auto-convert emails into support tickets, enhancing your support workflow.
Automate Ticket Creation with Webhooks
Connect Support Genix and WPForms through incoming webhooks to automatically create support tickets from each form submission in real-time.
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
Frequently Asked Question
Everything you need to know
The WPForms integration automatically creates a support ticket immediately after a user submits a form. This process ensures that all necessary details are captured at the time of submission.
Yes, you can use conditional logic within WPForms to create support tickets. This ensures support tickets are only generated when certain criteria are met.
Incoming webhooks allow WPForms to send form data to Support Genix every time a form is submitted, efficiently turning them into support tickets.
Yes, you need to map the form fields in WPForms to match the ticket fields in Support Genix. This will ensure all relevant information is captured and properly formatted in the support ticket.