Elite Licenser Integration
Make your support process more secure and reliable to ensure a smooth support experience.
Purchase Code Verification
Empower customers to create tickets securely after validating their purchase codes.
Email Verification
Ensure that customers create tickets with the same email address used at purchase for seamless support.
License Summary
Access additional license information on ticket pages, including product, plan, purchase date, expiration date, etc.
Boost Support Efficiency with Elite Licenser
Validate customer purchases and serve only genuine customers.
License Validity Check
With Elite Licenser integration, you can allow tickets that are created only with valid email addresses and purchase codes. This helps you provide reliable support to authentic customers while preventing fraudulent tickets.
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
Frequently Asked Question
Everything you need to know
Support Genix integrates with Elite Licenser to efficiently manage and verify licenses, ensuring only authorized users receive support.
Purchase code verification ensures the validity of a license by matching the records in the Elite Licenser system. This process confirms the legitimacy of a purchase and grants access to support accordingly.
Verifying the email ensures that genuine license holders are making support requests by confirming the email associated with the purchase code. This process is important as it adds an extra layer of security and accuracy to the support process.
The license summary provides a comprehensive view of the license status, including purchase details, validity period, and associated user information. This helps effectively manage and track licenses.
Once you connect Support Genix with Elite Licenser, you can easily check the validity of a license by comparing the records against the Elite Licenser database. Furthermore, you can see if the license is active, expired, or invalid.