Step 1: Download Support Genix Plugin.
Go to the Download Page of the Support Genix website and choose a plan. Purchase Support Genix and download the plugin file.
Step 2: Install and Activate the Support Genix plugin
Install and Activate the Support Genix plugin from Dashboard > Plugins > Add New > Upload > Install > Activate
Step 3: Create Ticket Category
After activation, you will find a menu for Support Genix. From the setting page, create categories for tickets, like Support, Billing, Feature Request, Partnership, etc.
Step 4: Set Automatic Ticket Assign Rule
From the ticket assign rule tab, you can set the auto ticket assign rules. These rules will assign/notify a support agent automatically when a new ticket is generated.
Step 5: Manage Email templates for customers and Agents.
You may manage email templates for customers and agents while a ticket has been created/replied/closed from the Email templates tab.
Step 6: Manage Saved replies.
Saved replies help to save time and reply quickly for most common replies. You can save a few common replies from the saves reply tab.
Step 7: Create a Ticket page
Create a page, from Pages > Add new. Add title “Ticket” or any name you prefer. Then go to SupportGenix > Setting > Select the page (created for ticket page).