7 Easy Steps to Create a support ticketing system in WordPress (30 Minutes)

Step 1: Download Support Genix Plugin.

Go to the Download Page of the Support Genix website and choose a plan. Purchase Support Genix and download the plugin file.

Step 2: Install and Activate the Support Genix plugin

Install and Activate the Support Genix plugin from Dashboard > Plugins > Add New > Upload > Install > Activate

Step 3: Create Ticket Category

After activation, you will find a menu for Support Genix. From the setting page, create categories for tickets, like Support, Billing, Feature Request, Partnership, etc.

Step 4: Set Automatic Ticket Assign Rule

From the ticket assign rule tab, you can set the auto ticket assign rules. These rules will assign/notify a support agent automatically when a new ticket is generated.

Step 5: Manage Email templates for customers and Agents.

You may manage email templates for customers and agents while a ticket has been created/replied/closed from the Email templates tab.

Step 6: Manage Saved replies.

Saved replies help to save time and reply quickly for most common replies. You can save a few common replies from the saves reply tab.

Step 7: Create a Ticket page

Create a page, from Pages > Add new. Add title “Ticket” or any name you prefer. Then go to SupportGenix > Setting > Select the page (created for ticket page).