Build a Self-Service Knowledge Base That Reduces Support Tickets by 40%
Empower customers with instant answers through AI-powered Chatbot, smart analytics, and seamless content management
Everything You Need for Self-Service Excellence
Comprehensive tools to create, manage, and optimize your knowledge base
Unlimited Articles
Scale without limits. Build comprehensive help centers with unlimited articles, tutorials, and guides. No storage caps, no extra fees—just answers for every customer question.
Smart Categories & Tags
Find anything, instantly. Intelligent tags and nested categories guide customers to the right answer fast. Self-organizing content that gets smarter with every search.
AI-Powered Chatbot
Help customers find answers instantly with intelligent chatbots that understand natural language, suggest related articles, and seamlessly escalate to human agents when needed.
Customizable Design
Match Your brand, pixel-perfect. Full design control with custom CSS, flexible layouts, and beautiful themes. Grid, list, or card views—create the exact experience customers expect.
Granular Permissions
Security meets teamwork. Define exactly who can create, edit, and access content. Role-based permissions that scale from small teams to enterprise organizations.
Responsive & Fast
Lightning-fast on every device. Sub-second load times, mobile-first design, and offline access. Your customers get instant answers whether on phone, tablet, or desktop.
Data-Driven Knowledge Management
Make informed decisions with comprehensive analytics. Track what customers search for, which articles perform best, and where to improve your documentation.
Analytics Dashboard Features
- ✓ Article performance tracking
- ✓ Search query insights
- ✓ User satisfaction metrics
- ✓ Content gap analysis
- ✓ Trending topics identification
- ✓ Custom date range reports
Powerful Knowledge Base Analytics & Reports
Make data-driven decisions with comprehensive insights into your documentation performance
📊 Performance Overview
Total article views with detailed metrics
- Unique Visitors 59
- Returning Visitors 30
- Average Read Time 2m 45s
🎯 Search Analytics
Search success rate and query insights
- Total Searches 52
- With Results 39
- No Results 13
😊 User Satisfaction
Based on article reactions and feedback
- Positive Reactions 1
- Negative Reactions 0
- Neutral Feedback 0
📈 Top Performing Content
Most viewed articles and categories
- How to install Support Genix? 22 views
- Email to Ticket Setup 22 views
- How to close tickets? 21 views
📁 Category Performance
Article distribution across categories
- Basic 13 articles
- Integration 11 articles
- Email Piping 5 articles
🔍 Search Queries
What users are searching for
- install 8
- gmail 5
- whatsapp 3
AI-Powered Features That Transform Support
Leverage artificial intelligence to create better content and deliver instant answers
Write Articles With AI
Create professional documentation 10x faster with AI. Generate articles, improve existing content, and maintain consistent tone across your entire knowledge base. Supports both OpenAI and Claude integration.
- Auto-generate article drafts
- Improve readability and clarity
- Generate related articles automatically
- SEO optimization suggestions
Intelligent AI Chatbot
Deploy smart chatbots that understand context, provide accurate answers from your knowledge base, and seamlessly escalate to human agents when needed. Reduce response time from hours to seconds.
- Natural language understanding
- Multi-turn conversations
- Automatic article suggestions
- Sentiment analysis
Seamless Migration from BetterDocs
Switch to SupportGenix without losing your valuable content. Our specialized migration tool makes the transition effortless.
Migration Features
Ready to Transform Your Customer Support?
Join thousands of companies reducing support tickets with SupportGenix Knowledge Base