Changelog

Version: 1.8.0 Date: 15 December 2024

- Added: Agents can now manage tickets directly from the dashboard.
- Added: Bulk actions for tickets, such as assigning to agents, updating status, categorizing, moving to trash, and deleting.
- Improved: Centralized settings panel with enhanced usability and faster navigation.
- Improved: Dashboard UI and UX for a cleaner, faster, and more intuitive experience.
- Improved: Performance and stability for smoother operations.
- Improved: Compatibility with the latest PHP versions, up to 8.3.
- Fixed: Various minor issues to ensure better functionality and reliability.

Version: 1.7.14 Date: 03 December 2024

- Improved: Various minor areas.
- Fixed: Several minor issues.
- Fixed: Resolved text domain loading issue
  introduced in WordPress 6.7.
- Tested: Compatibility with the latest version of WordPress.

Version: 1.7.13 Date: 15 October 2024

- Improved: System for receiving multiple attachments
  via incoming Webhook.
- Fixed: HTML special characters display issue in ticket titles.
- Fixed: Several minor issues.

Version: 1.7.12 Date: 02 September 2024

- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.11 Date: 28 August 2024

- Added: Easy Digital Downloads (EDD) integration.
- Improved: FluentCRM integration.
- Improved: BetterDocs integration.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.10 Date: 19 August 2024

- Added: BetterDocs integration.
- Improved: Various minor areas.
- Fixed: Custom CSS quotation marks issue.
- Fixed: Several minor issues.

Version: 1.7.9 Date: 14 August 2024

- Added: Slack integration.
- Added: Tutor LMS integration.
- Added: FluentCRM integration.

Version: 1.7.8 Date: 13 August 2024

- Fixed: Custom Ticket Track ID issue.
- Fixed: Several minor issues.

Version: 1.7.7 Date: 08 August 2024

- Added: Feature to download ticket as PDF.
- Added: Options to customize Ticket Track ID.
- Fixed: Custom field visibility issue in ticket details.
- Tested: Compatibility with the latest version of WordPress.

Version: 1.7.6 Date: 07 July 2024

- Added: WhatsApp integration to get agent notifications
  and respond to tickets via WhatsApp.
- Added: Feature to download report data as a CSV file.
- Improved: Asset loading functionality.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.5 Date: 30 June 2024

- Added: Feature to dynamically insert custom field values
  into email templates.
- Improved: Report accuracy to display more precise data.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.4 Date: 23 June 2024

- Improved: UI for a better look and user experience.
- Fixed: Corrected time display to reflect timezone settings.
- Fixed: Several minor issues.

Version: 1.7.3 Date: 10 June 2024

- Added: Feature to show other tickets by customer in ticket details.
- Added: Feature to keep ticket log separately for agent and customer.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.2 Date: 05 June 2024

- Added: Logging system for enabling or disabling email notifications
  for individual tickets.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.1 Date: 04 June 2024

- Added: Access role to control whether agents can manage
  other agent's ticket or not.
- Added: Access role to control whether agents can manage
  unassigned ticket or not.
- Improved: System of ticket creation by agent.
- Improved: UI for a better look and user experience.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.7.0 Date: 02 June 2024

- Added: Feature for enable/disable email notification
  for specific ticket.
- Improved: Various minor areas.
- Fixed: Several minor issues.

Version: 1.6.9 Date: 29 May 2024

- Improved: Various minor areas to enhance user experience
  and usability.
- Fixed: Several minor issues.

Version: 1.6.8 Date: 29 May 2024

- Added: Feature for auto-scroll to the latest responses
  on ticket details.
- Added: Option for enable/disable auto-scroll to the latest responses
  on ticket details.
- Improved: Various minor areas to enhance user experience
  and usability.
- Fixed: Compatibility issue with WPML & Polylang plugins.

Version: 1.6.7 Date: 22 May 2024

- Improved: Several minor areas.
- Fixed: Ticket auto close issue.
- Fixed: Several minor issues.

Version: 1.6.6 Date: 20 May 2024

- Added: Ticket hotlink generator for accessing tickets without login.
- Added: Placeholders for inserting hotlinks in email templates.
- Added: Option to enable or disable hotlink access.
- Added: Permissions to control ticket hotlink visibility.
- Added: Permissions to control the editability
  of custom ticket field values.
- Added: Enhanced security for access control permissions.
- Added: Increased security for encrypted content.
- Improved: UI for a better look and user experience.
- Improved: Various minor areas for better performance.
- Fixed: Several minor issues.

Version: 1.6.5 Date: 09 May 2024

- Added: Report feature to provide insightful data analysis.
- Improved: Few minor areas.
- Fixed: Few minor issues.

Version: 1.6.4 Date: 25 April 2024

- Added: Option to show or hide public tickets.
- Added: Option to allow XLSX file upload on ticket and reply.
- Added: Few more placeholders for email templates.
- Improved: Attachment preview system.
- Fixed: Few minor issues.

Version: 1.6.3 Date: 21 April 2024

- Fixed: Default allowed file types issue.
- Fixed: Few minor issues.

Version: 1.6.2 Date: 15 April 2024

- Enhanced: Strengthened security measures across the plugin
  for improved protection.
- Improved: User experience and interface.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.

Version: 1.6.1 Date: 31 March 2024

- Enhanced: Implemented additional security measures
  to bolster protection.
- Fixed: Resolved issue with Email to Ticket menu functionality.
- Fixed: Addressed various minor issues for improved stability
  and performance.

Version: 1.6.0 Date: 24 March 2024

- Fixed: Issue with frontend synchronization upon logging out.
- Enhanced: Strengthened access permissions and nonce verifications
  for enhanced security.
- Tested: Ensured compatibility with the latest WordPress version.

Version: 1.5.9 Date: 21 March 2024

- Added: Functionality for ticket search by custom field.
- Added: Option to control ticket search by elements.
- Fixed: Few minor issues.

Version: 1.5.8 Date: 08 March 2024

- Improved: File upload security by allowing to select specific
  file types for ticket and reply uploads.
- Fixed: Few minor issues.
- Tested: Compatibility with the latest version of WordPress.

Version: 1.5.7 Date: 25 February 2024

- Added: WPML & Polylang compatibility.
- Added: Translation files for Ukrainian language.
- Removed: Translation files for Arabic and Hebrew languages.
- Fixed: Multiple text domain issues.
- Fixed: Few minor issues.

Version: 1.5.6 Date: 08 February 2024

- Improved: Field placeholders visibility.
- Fixed: Custom field placeholder issue.
- Fixed: Few minor issues.

Version: 1.5.5 Date: 08 January 2024

- Added: Login with Envato feature.
- Fixed: Few minor issues.

Version: 1.5.4 Date: 27 December 2023

- Added: Improved email to ticket system.
- Fixed: Few minor issues.

Version: 1.5.2 Date: 25 November 2023

- Added: Copyright text change option.
- Tested: Compatibility with the latest version of WordPress.

Version: 1.5.1 Date: 25 October 2023

- Fixed: Email to ticket issue on PHP 8.1.
- Fixed: Few minor issues.

Version: 1.5.0 Date: 16 October 2023

- Improved: Need reply badge visibility conditions.
- Improved: User experience.
- Fixed: Few minor issues.

Version: 1.4.9 Date: 19 September 2023

- Improved: Data fetching behavior.
- Improved: Data caching behavior.
- Tested: Compatibility with the latest version of WordPress.

Version: 1.4.8 Date: 01 August 2023

- Fixed: Ticket log issue on status change.
- Fixed: Few minor issues.

Version: 1.4.7 Date: 23 May 2023

- Improved: Conditions to automatically update ticket status.
- Fixed: Few minor issues.

Version: 1.4.6 Date: 14 May 2023

- Added: Option to control other tickets sidebar
  in ticket details page.
- Added: Option to control ticket info sidebar
  in ticket details page.
- Improved: User experience.
- Fixed: Few minor issues.

Version: 1.4.5 Date: 7 February 2023

- Improved: Few minor things.
- Fixed: Reply to ticket issue.
- Fixed: Few minor issues.

Version: 1.4.4 Date: 23 January 2023

- Added: Functionalities for multiple WooCommerce integration.
- Added: Functionalities for same site's WooCommerce integration
  without API and Webhook.
- Updated: Charset Collate of Database tables.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.3 Date: 05 January 2023

- Added: Functionalities for auto generate custom field slug.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.2 Date: 27 December 2022

- Added: Default access for new support agent role.
- Added: Documentation links for Email to Ticket and Mailbox settings.
- Updated: All admin forms default status.
- Updated: Email template group title.
- Fixed: Automatic ticket assign role issues.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.1 Date: 15 December 2022

- Added: Translation files for Polish language.
- Improved: Few minor things.
- Fixed: Few minor issues.

Version: 1.4.0 Date: 10 December 2022

- Added: Option for disable ticket creation by guest user.
- Fixed: Email template edit issue in French language.
- Fixed: Ticket assign roles issues.
- Fixed: Translation issues.
- Fixed: Few minor issues.

Version: 1.3.9 Date: 26 November 2022

- Added: Translation files for French (France), French (Canada),
  German, Spanish (Spain), Italian, Portuguese (Portugal),
  Portuguese (Brazil) and Turkish (Turkey) languages.
- Added: Options for change labels of ticket statuses.
- Added: Options for disable reply to closed ticket.
- Added: Dependency to lite edition.
- Improved: File loading conditions.
- Fixed: License deactivation issue.
- Fixed: Translation issues.
- Fixed: Minor style issues.

Version: 1.3.7 Date: 13 November 2022

- Added: Ticket Creation on WooCommerce Order through Webhook.
- Added: Missing texts for translation.
- Fixed: Minor conflict and style issues.

Version: 1.3.6 Date: 07 November 2022

- Added: Close ticket option for customer.
- Added: Auto ticket close option and functionalities.
- Fixed: Email to ticket attachment issue.

Version: 1.3.5 Date: 31 October 2022

- Added: New way to receive custom field value
  through Incoming Webhook.
- Improved: Some areas and texts.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Debug log time storing issue.
- Fixed: Minor CSS issue.

Version: 1.3.4 Date: 29 October 2022

- Added: Incoming WebHook.
- Added: Register form disable option.
- Fixed: Emoji on ticket reply and submission.
- Fixed: Ticket subject and category invisible issue
  after ticket creation.
- Modified: Login page Header menu.

Version: 1.3.3 Date: 17 October 2022

- WooCommerce integration has been added.
- Profile image upload option feature has been added.
- Brand color Setting Option added.

Version: 1.3.2 Date: 2 October 2022

- Public ticket option has been disabled, 
which can be enabled from the Support Genix setting panel.
- Option to enable/disable the preloader.
- Forgot password option has been added to the login page.
- Assigned To Name has been added to the ticket listing page.
- Ticket deleting option has been added beside the ticket trash.

Version: 1.3.0 Date: 22 August 2022

- Fixed: License deactivation issue on AWS server.
- Improved: Minor CSS. 

Version: 1.2.9 Date: 17 August 2022

- Added: Shortcode to use the ticket system in any page.
- Improved: Send Button. 
- Improved: Attach file button position.

Version: 1.2.8 Date: 13 August 2022

- Fixed: WPForms Compatible issue.
- Improved: Email to ticket (piping) CSS filter.

Version: 1.2.7 Date: 07 August 2022

- Update: Related URL can be managed from the custom field. 
- Added: Search filter by staff. 
- Improved: Client email can be hidden from the Support agent
  on the ticket detail page. 
- Update: Customer Profile link can be updated from Setting. 
- Added: Translation file for German, Brasil, and France.
 

Version: 1.2.6 Date: 03 August 2022

- Added: custom CSS field.
- Added:Preloader Text and Image.
- Fixed: Registration and login page redirection issue

Version: 1.2.5 Date: 22 July 2022

- Fixed: Email piping CSS issue.
- Added: Sequential Ticket ID Option.

Version: 1.2.1 Date: 28 May 2022

- Improved: Copyright and Powered By Text. 
- Added: Ticket page link at the WP Bar.

Version: 1.2.0 Date: 26 May 2022

- Fixed:  Translation Issue. 
- Update: Profile Edit Link.
- Improved: Logo and Favicon upload option.