Knowledge Base

Support Genix provides built-in Blocks for Full Site Editing (FSE) themes to display your Docs Archive, Single Docs, Category and Tag pages seamlessly. However, if you’re using a classic theme, no blocks are required—simply flush your permalinks and your documentation pages will be ready to view. For Full Site Editing (Block-Based) Themes If you’re using […]

Support Genix allows you to seamlessly migrate your existing documentation from BetterDocs to its integrated Knowledge Base system. The built-in migration tool transfers your docs, categories, and tags while preserving permalink structures (slugs) for consistent SEO performance. This ensures a smooth transition without losing content organization or search visibility. ⚠️ Important Notes Before Migration Step-by-Step […]

The Design Layout settings in Support Genix allow you to fully control the appearance and structure of your Knowledge Base. You can configure how articles are listed, displayed, and styled to match your website’s branding and user experience preferences. In this guide, we’ll walk you through each section—Base, Archive, Single, and Style—so you can easily […]

The AI Chatbot feature in Support Genix provides real-time, automated assistance to users directly from your support site and ticket page. It helps users find answers instantly, even outside business hours, reducing the need to wait for agent responses. By leveraging AI, it improves response accuracy, boosts customer satisfaction, and reduces support workload—allowing your team […]

The Write With AI feature in Support Genix helps you generate high-quality Knowledge Base articles more efficiently by integrating powerful artificial intelligence tools. Designed for content creators, support agents, and admins, this feature streamlines the process of drafting, refining, and publishing help documentation—right from within the Support Genix dashboard. You can choose between two leading […]

Organizing your documentation properly is key to helping users find relevant articles quickly. In SupportGenix, you can create and manage Categories and Tags to structure your Knowledge Base effectively. Categories group related articles under specific topics, while tags make articles searchable based on keywords. This guide explains how to add, manage, and organize both. Step […]

The Permissions section in Support Genix allows you to control who can write documentation, access analytics, and configure Knowledge Base settings. This is especially useful for teams working together to manage content, monitor performance, and ensure only the right users have access to sensitive actions. Accessing the Permissions Settings To manage permissions: Available Permission Options […]

In this guide, you’ll learn how to configure the core URL structure, slugs, categories, tags, and archive settings for your Support Genix Knowledge Base. These options allow you to enable the documentation archive, define article permalink formats, and customize category and tag URLs for better organization. Step 1: Access General Settings In your WordPress dashboard, […]

The Knowledge Base feature in Support Genix allows you to create and display helpful support articles directly on your website. It’s designed to reduce support tickets by giving customers instant access to guides. You can easily write and format documentation using the built-in editor, then organize it with categories and tags for better navigation. In […]