Knowledge Base

How to Enable Article Suggestions in Chatbot and Tickets

3 weeks ago

Deflect support tickets by automatically suggesting relevant knowledge base articles when customers create tickets or use the chatbot. This is a Pro feature. Overview Article Suggestions uses intelligent matching to…

Knowledge Base Analytics: Track Article Views and Searches

3 weeks ago

Measure the performance of your knowledge base with detailed analytics. Track which articles get the most views, what customers search for, and where content gaps exist. This is a Pro…

Voice Chat – AI-Powered Voice Support in Support Genix

2 months ago

Voice Chat in Support Genix allows customers to communicate with your AI chatbot using natural voice interactions. Instead of typing messages, users can speak directly and listen to AI-generated responses,…

How to Train the AI Chatbot with Your Knowledge Base

4 months ago

To train the AI Chatbot in SupportGenix, you need to create and populate a Knowledge Base. The AI Chatbot uses the information in your Knowledge Base articles to provide accurate…

How to Set Up Docs Archive, Single, Category, and Tag Templates in SupportGenix

3 months ago

SupportGenix provides built-in Blocks for Full Site Editing (FSE) themes to display your Docs Archive, Single Docs, Category and Tag pages seamlessly. However, if you're using a classic theme, no…

How to Migrate Your Knowledge Base from BetterDocs to SupportGenix

3 months ago

SupportGenix allows you to seamlessly migrate your existing documentation from BetterDocs to its integrated Knowledge Base system. The built-in migration tool transfers your docs, categories, and tags while preserving permalink…

How to Customize the Design Layout of Your Knowledge Base in SupportGenix

1 month ago

The Design Layout settings in Support Genix allow you to fully control the appearance and structure of your Knowledge Base. You can configure how articles are listed, displayed, and styled…

How to Set Up the AI Chatbot in SupportGenix to Automate Customer Support

3 months ago

The AI Chatbot feature in Support Genix provides real-time, automated assistance to users directly from your support site and ticket page. It helps users find answers instantly, even outside business…

How to Set Up the “Write With AI” to Create Knowledge Base Articles

3 weeks ago

The Write With AI feature in Support Genix helps you generate high-quality Knowledge Base articles more efficiently by integrating powerful artificial intelligence tools. Designed for content creators, support agents, and…

How to Manage Knowledge Base Categories and Tags in Support Genix

3 months ago

Organizing your documentation properly is key to helping users find relevant articles quickly. In SupportGenix, you can create and manage Categories and Tags to structure your Knowledge Base effectively. Categories…

How to Configure Knowledge Base Access and Permissions in Support Genix

3 months ago

The Permissions section in SupportGenix allows you to control who can write documentation, access analytics, and configure Knowledge Base settings. This is especially useful for teams working together to manage…

How to Set Up Knowledge Base Slugs, URL and Archive Settings

3 months ago

In this guide, you’ll learn how to configure the core URL structure, slugs, categories, tags, and archive settings for your Support Genix Knowledge Base. These options allow you to enable…

How to Add Knowledge Base Articles

3 months ago

The Knowledge Base feature in SupportGenix allows you to create and display helpful support articles directly on your website. It’s designed to reduce support tickets by giving customers instant access…