Knowledge Base

The Design Layout settings in SupportGenix allow you to fully control the appearance and structure of your Knowledge Base. You can configure how articles are listed, displayed, and styled to match your website’s branding and user experience preferences. In this guide, we’ll walk you through each section—Base, Archive, Single, and Style—so you can easily tailor […]

The AI Chatbot feature in SupportGenix provides real-time, automated assistance to users directly from your support site and ticket page. It helps users find answers instantly, even outside business hours, reducing the need to wait for agent responses. By leveraging AI, it improves response accuracy, boosts customer satisfaction, and reduces support workload—allowing your team to […]

The Write With AI feature in SupportGenix helps you generate high-quality Knowledge Base articles more efficiently by integrating powerful artificial intelligence tools. Designed for content creators, support agents, and admins, this feature streamlines the process of drafting, refining, and publishing help documentation—right from within the SupportGenix dashboard. You can choose between two leading AI providers, […]

Organizing your documentation properly is key to helping users find relevant articles quickly. In SupportGenix, you can create and manage Categories and Tags to structure your Knowledge Base effectively. Categories group related articles under specific topics, while tags make articles searchable based on keywords. This guide explains how to add, manage, and organize both. Step […]

The Permissions section in SupportGenix allows you to control who can write documentation, access analytics, and configure Knowledge Base settings. This is especially useful for teams working together to manage content, monitor performance, and ensure only the right users have access to sensitive actions. Accessing the Permissions Settings To manage permissions: Available Permission Options Here’s […]

In this guide, you’ll learn how to configure the core URL structure, slugs, categories, tags, and archive settings for your SupportGenix Knowledge Base. These options allow you to enable the documentation archive, define article permalink formats, and customize category and tag URLs for better organization. Step 1: Access General Settings In your WordPress dashboard, go […]

The Knowledge Base feature in SupportGenix allows you to create and display helpful support articles directly on your website. It’s designed to reduce support tickets by giving customers instant access to guides. You can easily write and format documentation using the built-in editor, then organize it with categories and tags for better navigation. In this […]