Stop Losing Customers Due to Slow Support: Choose the Right Customer Ticketing System Version for Your Business Growth
The Ultimate Support Genix Comparison
Every Feature, Every Difference, Zero Confusion
Features
Free
Pro
Unlimited Tickets
Unlimited Agents
Unlimited Customers/Clients
Tickets on Behalf of Customers
Categories
Google reCAPTCHA (v3)
User Roles & Permissions
Assign Rules
Email Notifications
Saved Replies
Custom Fields
Envato Integration
Tags
Email to Ticket
Incoming Webhooks
Outgoing Webhooks
WooCommerce Integration
EDD Integration
FluentCRM Integration
WhatsApp Integration
Slack Integration
Tutor LMS Integration
BetterDocs Integration
Elite Licenser Integration
Login with Google
Login with Envato
Performance Insights
Weekend & Holiday Settings
Style Customization
Report
Add to Cart Button
Ticket Hotlink
Auto Close Ticket
Why Business Owners Choose Pro
Pro users report saving 15+ hours weekly through automation and advanced features.
With unlimited scalability, premium integrations, and priority support, the Pro version pays for itself in saved time and improved customer satisfaction.
What Our Users Are Saying
Support Genix isn’t just another help desk solution – it’s transforming
how businesses handle customer support.
Quality plugin and amazing support
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
jkellis
@jkellis
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, but it’s promising, and their team appears committed to evolving it.
vivies
Ashim & team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations.
Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise.
We’ve been using Support Genix (paid) for over a year now and have come to depend on it.
Support Genix team is phenomenal in their support. They work really hard to make sure to address every issue and helped ensure Support Genix was set up and working properly.
I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
angelalgibson
I would recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided.
exgeer
Super extension
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
myroqya
@myroqya
Feature packed and very affordable ticket system
I am very grateful to the team developing Support Genix. Competing plugins or services are incredibly expensive with some requiring an exorbitant payment per user which becomes out of reach for smaller businesses or entrepreneurs trying to make a start. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. These are just some of the features they deliver, with more value adds on the way with user feedback, I am sure. All in all, very impressed with the professionalism and eagerness of the team to help with any technical queries or feature requests. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar