Connected with BetterDocs
Enhance Your Support System with
BetterDocs Integration
Suggest relevant docs during ticket creation for improved support.
Intelligent Doc Suggestions
Automatically recommend relevant BetterDocs articles when users enter a ticket subject, streamlining support responses.
Customizable Suggestions
Customize the number and titles of suggested BetterDocs articles for more precise support responses.
Smooth Knowledge Base Sync
Boost support by linking your BetterDocs knowledge base with Support Genix effortlessly.
Supercharge Your Support with BetterDocs Integration
Automatically suggest relevant docs during ticket creation to boost efficiency and satisfaction
BetterDocs Integration Overview
Explore the BetterDocs Integration admin panel in Support Genix. View options for enabling/disabling integration, customizing the Suggested Docs Heading, and setting the Number of Suggested Docs.
Dynamic Document Suggestions
Automatically recommend relevant BetterDocs articles based on the ticket subject users enter. This feature streamlines support processes and improves efficiency by providing instant, the contextually relevant documentation.
Frequently Asked Questions (FAQ)
What are the benefits of BetterDocs integration?
It reduces the need for direct support by providing users with relevant documentation during ticket creation.
Can I customize the number of suggested documents?
Yes, you can set the number of suggested docs between 1 and 20, with a default of 5.
Is there any additional cost for using BetterDocs integration?
No, the integration is included as part of your SupportGenix package.