Connect with EDD
Quickly View Customer Purchase History
on Your Support Dashboard
Provide Exceptional Support to Your EDD Customers with Instant Order Verification.
Central Support Dashboard
Manage and respond to support requests from multiple eCommerce sites in one centralized place, streamlining your support operations.
Order Overview in Tickets
View detailed order information directly within support tickets for speedy and accurate support.
External Site Integration
Easily connect and manage eCommerce stores hosted externally with SupportGenix for streamlined management.
Elevate Support with Easy Digital Downloads Integration
Optimize support for digital products with seamless EDD integration.
Order History Overview
With Support Genix integrated into Easy Digital Downloads, you can easily access each customer’s complete purchase history. You can check details like when they bought, how much they spent, and other order details in one convenient place.
Frequently Asked Questions (FAQ)
What is the EDD Integration in Support Genix?
The EDD (Easy Digital Downloads) integration in Support Genix allows you to quickly view customer purchase history directly on your support dashboard. This feature provides instant order verification, helping you provide exceptional support to your EDD customers.
How can I view a customer’s purchase history using Support Genix?
Once you have integrated Support Genix with Easy Digital Downloads, you can view detailed order information directly within support tickets. This includes details like purchase dates, the total amount spent, and other order specifics, all from a centralized support dashboard.
What are the benefits of using the EDD Integration with Support Genix?
The main benefits include a central support dashboard to manage multiple eCommerce sites, the ability to view detailed order information in support tickets for accurate and fast support, and easy external site integration for streamlined management of your eCommerce stores.
Can I manage multiple eCommerce sites with Support Genix?
Yes, Support Genix allows you to manage and respond to support requests from multiple eCommerce sites in one centralized place, streamlining your support operations.
Is the order history visible for all EDD customers?
Yes, once integrated, you can access the complete purchase history for all your EDD customers. You can see when they made purchases, how much they spent, and other related order details.