Key Features for Building a Top-Notch Support System
Core Ticket System
Unlimited Tickets
Unlimited Agents
Unlimited Customers
Tickets on Behalf
Agent Control
Transfer Ticket
Saved Message
File Upload Settings
Ticket Priority System(New)
Conditional Fields (New)
Mailbox Transfer (New)
Auto-Trash & Auto-Delete(New)
Tag Exclusion (Auto-Close) (New)
Multi-Role User Selection(New)
Undo Agent Reply (New)
Auto Mailbox Link (New)
Auto Mailbox Assign (New)
Custom “From” Email (New)
Knowledge Base Features
Smart Analytics
Knowledge Base
AI-Powered Chatbot
AI Writing Assistant
Write with AI
Smarter Analytics
Chatbot-Only Docs(New)
Chatbot Greeting (New)
Ticket Migration (New)
Platform Integration
BetterDocs Migration Tool(New)
Fluent Support Migration(New)
Email to Ticket
Custom Ticket Fields
Agent Roles & Permissions
WooCommerce Integration
Envato Integration
Elite Licenser Integration
WhatsApp(New)
Slack
FluentCRM(New)
Tutor LMS(New)
WPForms(New)
Communication & Notification
Incoming WebHook
Outgoing WebHook
Webhook(New)
Email Piping
Email Notification
Hotlink for Direct Access
Manage Email Notifications
Customization & Analytics
Ticket Auto Assign Rules
Ticket Auto Close System
Data Analysis Reports
Brand Color Settings(New)
Profile Photo Option(New)
Reports
Many More…
Top-tier Companies Put Their Trust in Our Platform
“I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface.”
Vivies, Support Genix User
Frequently Asked Question
Everything you need to know
What is Support Genix and how does it work?
Support Genix is a WordPress support ticket plugin that adds a comprehensive support ticket system to your WordPress site. It enables users to create and manage support tickets directly from the site, streamlining customer support processes.
What is Support Genix 1 Month Trial?
Yes, Support Genix offers a free version available on the Official WordPress repository. This lite version of the plugin allows users to access the basic features of the plugin without spending a time.The Support Genix 1 Month Trial is an opportunity for users to explore and test the premium features of Support Genix for just $1. This trial allows users to fully experience the capabilities and benefits of the premium support system for a month before making a final decision on which support system to use. It’s an affordable way to evaluate the plugin’s advanced features and determine if it suits your needs.
Can Support Genix handle an unlimited number of support tickets?
Yes, Support Genix can handle an unlimited number of support tickets. It is designed to cater to businesses of all sizes, allowing for scalable and flexible ticket management.
What are the pricing plans for Support Genix?
Support Genix offers various pricing plans, including yearly and lifetime options. The plans differ based on the number of websites they cover. For example, Personal plan for 1 website, Developer plan for 5 websites, and Agency plan for 100 websites with different rates for yearly and lifetime access.
Can Support Genix be used on multiple websites?
Yes, Support Genix has pricing plans that allow usage on multiple websites. Depending on the chosen plan (developer or agency plan), it can be used on 5 websites or up to 100 websites, respectively.
Are there options to customize brand colors in Support Genix?
Yes, Support Genix offers options to customize brand colors. Users can modify and control the color scheme of their support page, aligning it with their brand identity.
Transform your customer support with this exceptional solution and wow your users
Deliver top-notch customer service right from your WordPress dashboard.
