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See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
Frequently Asked Question
Everything you need to know
Support Genix transforms your email communication in two powerful ways: First, it automatically converts incoming customer emails into organized support tickets, eliminating manual entry. Second, it sends timely notifications to customers at various stages of the support process, keeping them informed about their ticket status and updates.
Support Genix Pro unlocks our complete suite of advanced features including Email to Ticket conversion, WhatsApp & Slack integrations, BetterDocs knowledge base integration, performance insights, auto-close tickets, style customization, WooCommerce support, and comprehensive reporting—all designed to streamline your customer support workflow.
Getting started with Support Genix takes just minutes. After installing the plugin from WordPress, you can immediately create support tickets, add team members, and begin responding to customer inquiries. The intuitive interface requires no special technical knowledge, allowing you to provide professional customer support right away.
Yes! Support Genix lets you track ticket statuses in real-time, helping agents stay organized and ensuring no customer request goes unresolved.
Support Genix Pro provides comprehensive analytics through intuitive visual dashboards. You can generate detailed reports filtered by date ranges and categories to track key metrics including total tickets, responses, tickets needing reply, and closed tickets. The reporting system breaks down performance by support categories (Support, Feature Request, Billing, etc.) and displays daily activity through interactive charts. These insights help identify peak support periods, measure team responsiveness, and optimize your customer service operations for maximum efficiency.
Yes! Support Genix lets you create saved replies and automated email notifications to keep customers informed and improve response efficiency.