Frequently Asked Question
Everything you need to know
Support Genix allows seamless two-way email communication. Customers can create tickets by sending an email, and agents can respond from the dashboard. Replies are synced automatically, ensuring smooth conversations without switching platforms.
Support Genix Pro unlocks our complete suite of advanced features including Email to Ticket conversion, WhatsApp & Slack integrations, BetterDocs knowledge base integration, performance insights, auto-close tickets, style customization, WooCommerce support, and comprehensive reporting—all designed to streamline your customer support workflow.
Getting started with Support Genix takes just minutes. After installing the plugin from WordPress, you can immediately create support tickets, add team members, and begin responding to customer inquiries. The intuitive interface requires no special technical knowledge, allowing you to provide professional customer support right away.
Yes! Support Genix lets you track ticket statuses in real-time, helping agents stay organized and ensuring no customer request goes unresolved.
Support Genix Pro provides comprehensive analytics through intuitive visual dashboards. You can generate detailed reports filtered by date ranges and categories to track key metrics including total tickets, responses, tickets needing reply, and closed tickets. The reporting system breaks down performance by support categories (Support, Feature Request, Billing, etc.) and displays daily activity through interactive charts. These insights help identify peak support periods, measure team responsiveness, and optimize your customer service operations for maximum efficiency.
Yes! Support Genix lets you create saved replies and automated email notifications to keep customers informed and improve response efficiency.