Centralized Support Ticket System for Faster Resolutions
Convert customer queries into manageable support tickets, track progress, and resolve issues efficiently with Support Genix.
Everything You Need for Efficient Ticket Management
Comprehensive tools to handle customer requests, reduce response time, and improve support team productivity.
Unlimited Tickets
Manage unlimited support tickets without restrictions. Scale as your customer base grows.
Smart Categories & Tags
Organize tickets with categories and tags for faster resolutions and structured workflows.
Customizable Workflows
Set rules, priorities, and automated notifications to streamline your support process.
Granular Permissions
Assign tickets to agents, control access levels, and set permissions for smooth collaboration.
Multi-Channel Support
Handle tickets raised through contact forms, emails, or manual creation from the dashboard.
Responsive & Fast
Optimized for speed and usability across all devices for both agents and customers.
Everything You Need for Efficient Ticket Management
Comprehensive tools to handle customer requests, reduce response time, and improve support team productivity.
Core Ticket Management
Unlimited Everything
Need a scalable support system that grows with your business? Support Genix gives you unlimited tickets, users, and agents with no restrictions.
Email to Ticket Conversion
Automatically convert emails into support tickets. Never miss a customer query again.
Smart Inbox Management
Unified inbox to manage all tickets from one place with advanced filtering options.
Custom Fields & Forms
Create unlimited custom fields to capture specific information relevant to your business.
Saved Responses
Create and use saved responses for common queries to maintain consistency.
File Attachments
Attached files with ticket category to provide comprehensive support.
Advanced Automation
Auto Assignment Rules NEW
Automatically route tickets to the right agent based on skills, workload, or custom rules.
Ticket Priority NEW
Set priority levels to ensure critical issues are addressed first.
Conditional Fields NEW
Show or hide form fields dynamically based on customer selections.
Auto Trash/Delete New
Automatically clean up old tickets based on your retention policy.
SLA Management
Set and track response time targets. Get alerts for at-risk SLAs.
Undo Agent Reply
Made a mistake? Undo sent replies within a time window.
Better Team Control & Collaboration
Team Collaboration Tools
Internal notes system for seamless team communication.
Agent Roles & Permissions
Control what each team member can see and do with granular settings.
Easy Ticket Transfer
Transfer tickets between agents or departments with full context.
Real-time Status Tracking
Monitor ticket status and agent activity in real-time.
Data-Driven Ticket Insights
Monitor ticket activity, agent performance, and customer satisfaction with real-time analytics.
100%
Ticket Updates
Track
Agent Tracking
Live
Benchmarking
SLA
Compliance Monitoring
Analytics Dashboard Features
- Track open, closed, and pending tickets
- Average response and resolution time
- Agent workload tracking
- Department-wise ticket reports
- Custom exportable reports
Essential Features to Simplify Ticket Handling
Handle customer support seamlessly. No more lost emails, missed inquiries, or delays—stay organized, responsive, and build lasting customer loyalty.
Unlimited
Unlimited Everything
Need a scalable support system that grows with your business? Support Genix gives you unlimited tickets, users, and agents with no restrictions.
- Unlimited tickets and users
- Business email accounts included
- Centralized customer inquiry management
- Scalable solution for growing businesses
Better Control
Better Team Control & Collaboration
Would you like to spend less time managing customer support tickets? Support Genix is here to help! With our powerful ticketing system, you can easily create and manage tickets.
- Team collaboration tools
- Internal notes system
- Easy ticket transfer
- Real-time team status tracking
email piping
Easy Email Handling
With Support Genix, transform your email management. Our powerful software converts all incoming messages from unlimited business addresses into organized support cases, streamlining your workflow.
- Email to Ticket conversion
- Smart inbox management
- Email Notifications
- Attached with ticket category
Hassle-Free Migration From Other Support Tools
Switching from Fluent Support? Import your existing tickets, categories, tags, and custom fields directly into Support Genix with ease.
Migration Features
- One-click import
- Keep ticket history
- Import categories & tags
- Transfer notes & files
- Batch ticket migration
- Preserve custom fields
Ready to Deliver Better Support?
Join thousands of companies managing tickets effectively with Support Genix.