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Use Gmail for Email to Ticket – Old

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If you want to use Gmail as your mailbox in Support Genix, Follow these steps:

Step 1: Go to Manage my Account from your Gmail. myaccount.google.com

Manage your Google Account
Manage your Google Account

Step 2: Enable 2FA from Security Tab

Enable 2-Step Verification
Enable 2-Step Verification

Click GET STARTED and setup the 2-Step Verification

Click Get Started
Click Get Started

Step 3: Set up App Password from the Security Tab

Set up App Password
Set up App Password

Step 4: Select App: Other (Custom Name), use Support Genix and Press Generate Button

Select Other (Custom name)
Select Other (Custom name)

Step 5: Copy and save the password, then use this password on Support Genix MailBox.

Copy and save the password
Copy and save the password

Note: Make sure that all of your previous emails are marked as Read. Otherwise, any unread emails may be converted to tickets.

If you are using Google Workspace (GSuite) then follow these additional steps #

Go to admin.google.com > Apps > Google Workspace > Gmail, then go to End User Access

Go to End User Access
Go to End User Access

Enable the IMAP

Enable the IMAP
Enable the IMAP

Find your Test Domain Alias from https://admin.google.com/ac/domains/manage

Find your Test Domain Alias
Find your Test Domain Alias

To use [email protected] mailbox, you need to add two Mailboxes.
One is [email protected], another is [email protected]
Password for two mailboxes is the app password (same password for both).

Edit Imap Settings
Edit Imap Settings
Edit Imap Settings
Edit Imap Settings

Change Security Setting (Optional) – Ignore if previous steps work for you.

Change Security Setting
Change Security Setting
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