Use Gmail for Email to Ticket – Old
Efficiently integrate your Gmail account as a mailbox in Support Genix by following these organized steps. This guide ensures seamless ticket creation and management from your Gmail inbox.
Benefits: #
✅ Seamless Integration: Effortlessly connect Gmail with Support Genix for a centralized ticketing system.
✅ Enhanced Security: Secure your email integration with 2-Step Verification and App Passwords.
✅ Streamlined Ticket Creation: Automatically convert unread emails into tickets for improved response management.
✅ Google Workspace Compatibility: Extend functionality with Google Workspace (G Suite) for business emails.
✅ Customizable IMAP Settings: Enable IMAP settings for complete mailbox control.
Steps to Integrate Gmail with Support Genix #
Step 1: Access Google Account Settings #
- Navigate to Manage My Account.
- Go to the Security Tab and proceed with the following configurations.
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Step 2: Enable 2-Step Verification (2FA) #
- In the Security Tab, locate and enable 2-Step Verification.
- Click Get Started and follow the prompts to complete the setup.
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Step 3: Generate an App Password #
- In the Security Tab, locate the App Passwords section.
- Set up a new App Password:
- Select Other (Custom Name) from the drop-down menu.
- Enter “Support Genix” as the custom name and click Generate.
- Copy the generated password and save it securely.
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Step 4: Use the App Password in Support Genix Mailbox #
- Open Support Genix and navigate to Settings > Email to Ticket > Traditional.
- Enter the generated app password when creating a mailbox.
Notes: #
- Ensure all previous emails in your Gmail inbox are marked as Read.
Unread emails might be mistakenly converted into tickets.
For Google Workspace (G Suite) Users #
If you’re using Google Workspace, follow these additional steps:
- Go to Google Admin > Apps > Google Workspace > Gmail.
- Navigate to End User Access and enable IMAP.
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- Find your Test Domain Alias:
- Go to Manage Domains to retrieve your domain alias.
- If your email is
[email protected]
, the alias could be[email protected]
.
- Add Two Mailboxes in Support Genix:
- Primary Mailbox:
[email protected]
- Alias Mailbox:
[email protected]
- Use the same app password for both mailboxes.
- Primary Mailbox:
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Optional: Change IMAP Security Settings #
If previous steps don’t work, adjust your IMAP security settings:
- Edit IMAP settings to ensure they align with Gmail’s access requirements.
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