Easy Digital Downloads

Welcome to the Support Genix documentation for the Easy Digital Downloads (EDD) integration! This guide provides comprehensive instructions on setting up and using the EDD integration within the Support Genix plugin. Easy Digital Downloads is a robust WordPress plugin for managing digital product sales. With this integration, Support Genix can display relevant purchase information directly within the ticketing system. When a user creates a ticket, their purchase history and related data from EDD are automatically available. This integration enhances customer support by providing immediate access to purchase details, streamlining the support process, and ensuring more efficient and informed assistance.

Benefits of Using EDD Integration #

Integrating EDD with Support Genix offers several key benefits that can enhance your customer support efforts:

• Access to Purchase History: Support agents can view detailed purchase history and related data directly within the ticketing system, allowing for more informed support.
• Customizable Support Based on Product Type: With the integration, you can tailor your support workflows based on the product type purchased. This means agents can prioritize or customize responses for higher-tier or subscription-based products, enhancing customer satisfaction and retention.

Steps to integrate EDD #

To enable EDD integration with Support Genix, make sure that Support Genix pro edition is activated on your website.

Step 1: Enable EDD Integration on the same site where Support Genix is installed #

Go to Support Genix > EDD, Click on the Add New button.

After clicking the Add New button, configure the integration settings according to your needs.

• Type: In the “Type” option, select EDD in Same Site from the dropdown menu.
• Status: Enable the integration by toggling the switch.
• Show Order Details Button: Turn on this switch to ensure that the order details button appears on the ticket details page, allowing users to view additional order information.

By configuring these settings, agents can easily view the EDD order information on the ticket details page.

Step 2: Enable EDD Integration in Support Genix for the external site #

Go to Support Genix > EDD, Click on the Add New button.

Select EDD in External Site from the dropdown menu under the Type option.

• Status: Enable the integration by toggling the switch.
• API Endpoint: Enter your external site URL with /edd-api/ appended. For example: https://example.com/edd-api/.
• API Public Key: Enter the generated API Public Key from your external site.
• API Token: Enter the generated API Token from your external site.
• Show Order Details Button: Turn on this switch to ensure that the order details button appears on the ticket details page, allowing users to view additional order information.
• Site Admin URL: Enter the admin URL of your external site to generate the EDD details link. For example: https://example.com/wp-admin/.

After selecting the EDD in External Site option, Now you need to generate the API Public Key, API Token from your external site where EDD Plugin is installed.

Go to your External Site > Downloads > Tools > API Keys. Select a username, then click Generate API Keys.

Once the API Keys are generated, copy and paste the API Public Key and API Token into the Support Genix EDD integration fields.

Now, EDD order information will appear on your Support Genix ticket details page, even though it’s from a different site than the one used in the EDD plugin.