Disable Registration and Guest Ticket Creation

Benefits #

✅ Enhanced Security: Restrict ticket creation to registered users, ensuring better control and reducing unauthorized submissions.
✅ Improved User Management: Track and manage tickets only from authenticated users for efficient workflow.
✅ Streamlined Workflow: Allow registered users to create tickets quickly while minimizing guest entries.
✅ Flexible Configuration: Enable WordPress registration or disable guest ticket creation based on your system needs.

Step 1: Disable Guest Ticket Creation and Registration Form #

1. Navigate to Support Genix Settings:
   • Go to your WordPress Dashboard.
   • Navigate to Support Genix > Settings > General > Main.

1. Disable Guest Ticket Creation: Find the option “Disable guest ticket creation” and toggle it ON.
2. Disable Registration Form: Find the option “Disable registration form” and toggle it ON.

This will disable the registration form completely.

Step 2: Allow Registration but Restrict Guest Ticket Creation #

If you want to allow registration for users while restricting guest ticket creation:

Disable Guest Ticket Creation Only: From Support Genix > Settings > General > Main, toggle “Disable guest ticket creation” to ON.

Step 3: Ensure WordPress Default Registration is Disabled (Optional) #

To restrict registration across your WordPress site:

1. Go to Dashboard > Settings > General.
2. Under Membership, ensure the option “Anyone can register” is unchecked.