Manage and Customize Email Notifications/Templates in Support Genix

Step 1. Access Email Templates

1. Go to your WordPress Dashboard.
2. Navigate to Support Genix > Settings > Email Templates.
3. You will see three types of email templates:
   • For Admin, Support Agent, or Support Manager
   • For Customers (Ticket Portal)
   • For Customers (Email to Ticket)

Step 2. Edit or Modify Email Templates

1. Click on the Edit icon next to the desired email template.
2. A pop-up form will appear with the following fields:
   • Subject: Customize the email subject line.
   • Content: Modify the email body. Use dynamic placeholders for personalized content.
   • Status: Toggle ON to activate or OFF to deactivate the template.
3. After editing, click Update to save changes.

Step 3. Dynamic Placeholders

Support Genix provides dynamic placeholders to insert real-time data into your email templates. Below is the list of placeholders you can use:

• {{site_name}} – Website name
• {{site_url}} – Website URL
• {{ticket_user}} – Ticket creator’s name
• {{ticket_replied_user}} – Last replied user’s name
• {{replied_text}} – Reply content
• {{ticket_link}} – Link to the ticket
• {{ticket_hotlink}} – Quick-access link
• {{view_ticket_anchor}} – View ticket button
• {{view_ticket_hot_anchor}} – Quick-access ticket button
• {{ticket_track_id}} – Ticket tracking ID
• {{ticket_title}} – Ticket title
• {{ticket_category_id}} – Category ID
• {{ticket_category_title}} – Category title
• {{ticket_body}} – Ticket description
• {{ticket_priroty}} – Ticket priority
• {{ticket_open_app_time}} – Ticket opening time
• {{custom_field__slug}} – Custom field data

Step 4. Bulk Select and Action

1. Select multiple email templates using the checkboxes.
2. From the Bulk Actions dropdown, choose:
   • Activate – Enable selected templates.
   • Deactivate – Disable selected templates.
3. Click Apply to execute the action.

For example, if you do not use the “Email to Ticket” method, you can deactivate its templates with bulk action.