Manage and Customize Email Notifications/Templates in Support Genix
Email notifications are a crucial component of any support system. Support Genix offers beautiful and easy-to-customize email templates to ensure seamless communication between admins, agents, managers, and customers. You can tailor these templates to match your specific needs and preferences.
Benefits #
✅ Pre-designed email templates for admins, agents, and customers.
✅ Customize email content, subject, and placeholders effortlessly.
✅ Enable/disable email templates based on your workflow.
✅ Perform bulk actions (Activate/Deactivate) for efficiency.
How to Use #
Step 1. Access Email Templates #
- Go to your WordPress Dashboard.
- Navigate to Support Genix > Settings > Email Templates.
- You will see three types of email templates:
- For Admin, Support Agent, or Support Manager
- For Customers (Ticket Portal)
- For Customers (Email to Ticket)
Step 2. Edit or Modify Email Templates #
- Click on the Edit icon next to the desired email template.
- A pop-up form will appear with the following fields:
- Subject: Customize the email subject line.
- Content: Modify the email body. Use dynamic placeholders for personalized content.
- Status: Toggle ON to activate or OFF to deactivate the template.
- After editing, click Update to save changes.
Step 3. Dynamic Placeholders #
Support Genix provides dynamic placeholders to insert real-time data into your email templates. Below is the list of placeholders you can use:
{{site_name}}
– Website name{{site_url}}
– Website URL{{ticket_user}}
– Ticket creator’s name{{ticket_replied_user}}
– Last replied user’s name{{replied_text}}
– Reply content{{ticket_link}}
– Link to the ticket{{ticket_hotlink}}
– Quick-access link{{view_ticket_anchor}}
– View ticket button{{view_ticket_hot_anchor}}
– Quick-access ticket button{{ticket_track_id}}
– Ticket tracking ID{{ticket_title}}
– Ticket title{{ticket_category_id}}
– Category ID{{ticket_category_title}}
– Category title{{ticket_body}}
– Ticket description{{ticket_priroty}}
– Ticket priority{{ticket_open_app_time}}
– Ticket opening time{{custom_field__slug}}
– Custom field data
Step 4. Bulk Select and Action #
- Select multiple email templates using the checkboxes.
- From the Bulk Actions dropdown, choose:
- Activate – Enable selected templates.
- Deactivate – Disable selected templates.
- Click Apply to execute the action.
For example, if you do not use the “Email to Ticket” method, you can deactivate its templates with bulk action.
Pro Tip💡
Customize email templates to align with your brand tone and style for better communication with customers and team members.
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