Pricing Plan

Email Notifications/Templates

Table of Contents

We have 9 email templates to send to admin, ticket manager, ticket agent, and customers.

Support Genix Setting > Email Template

Click Email Template
Click Email Template

Email Templates for Admin/Agent #

  • When the ticket is Assigned to him/her.
  • When a ticket has been created.
  • When received a reply from the client.

To Customers (Created by Email and Ticket Form) #

  • When a ticket has been created.
  • When the Support Agent replied to the ticket.
  • When the ticket has been closed.

You can turn ON/OFF, and edit these email notifications based on your requirements.

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