Email Notifications/Templates
We have 9 email templates to send to admin, ticket manager, ticket agent, and customers.
SupportGenix Setting > Email Template

Email Templates for Admin/Agent #
- When ticket Assigned to him/her.
- When a ticket has been created.
- When received a reply from the client.
To Customers (Created by Email and Ticket Form) #
- When a ticket has been created.
- When the Support Agent replied to the ticket.
- When the ticket has been closed.
You can turn ON/OFF, and edit these email notifications based on your requirements.