Email Notifications/Templates

We have 9 email templates to send to admin, ticket manager, ticket agent, and customers.

SupportGenix Setting > Email Template

Email Templates for Admin/Agent

  • When ticket Assigned to him/her.
  • When a ticket has been created.
  • When received a reply from the client.

To Customers (Created by Email and Ticket Form)

  • When a ticket has been created.
  • When the Support Agent replied to the ticket.
  • When the ticket has been closed.

You can turn ON/OFF, and edit these email notifications based on your requirements.