You may make custom fields available for Genix’s ticket open/registration page. It will assist you in gathering more information from your customers while they are creating tickets. It will cut down on the number of chats necessary to close a ticket.
SupportGenix Setting > Custom Fields
Where you can put the custom fields? #
- In the ticket Open Form
- In the Registration form.
Can be created for? #
- For Admin/Agent (to Show the fields only for the Admin/Support Agents)
- For both agents and customers (to show the form for Admin, Agent, and Customers)
Conditional Custom Fields #
Based on the user’s selected category, this custom field can be presented conditionally.
Field Types #
- Text Box
- Instruction Text
- URL Input
These custom fields can be marked as required or optional.