To organize your ticket, you should establish categories like “Support,” “Billing,” “Feature Request,” “PreSale Question,” and so on. Simply go to the Support Genix “Ticket Category” option.
Support Genix > Ticket Category
You may add, modify, and delete any category from there.
To add a new category, simply click add New and fill the form. You can create a category under another category. And keep this category status ON