Use Gmail for Email to Ticket – Old

Benefits: #

✅ Seamless Integration: Effortlessly connect Gmail with Support Genix for a centralized ticketing system.
✅ Enhanced Security: Secure your email integration with 2-Step Verification and App Passwords.
✅ Streamlined Ticket Creation: Automatically convert unread emails into tickets for improved response management.
✅ Google Workspace Compatibility: Extend functionality with Google Workspace (G Suite) for business emails.
✅ Customizable IMAP Settings: Enable IMAP settings for complete mailbox control.

Steps to Integrate Gmail with Support Genix #

Step 1: Access Google Account Settings #

• Navigate to Manage My Account.
• Go to the Security Tab and proceed with the following configurations.

Step 2: Enable 2-Step Verification (2FA) #

1. In the Security Tab, locate and enable 2-Step Verification.
2. Click Get Started and follow the prompts to complete the setup.

Step 3: Generate an App Password #

1. In the Security Tab, locate the App Passwords section.
2. Set up a new App Password:
   • Select Other (Custom Name) from the drop-down menu.
   • Enter “Support Genix” as the custom name and click Generate.
3. Copy the generated password and save it securely.

For Google Workspace (G Suite) Users #

If you’re using Google Workspace, follow these additional steps:

1. Go to Google Admin > Apps > Google Workspace > Gmail.
2. Navigate to End User Access and enable IMAP.

3. Find your Test Domain Alias:
   • Go to Manage Domains to retrieve your domain alias.
   • If your email is [email protected], the alias could be [email protected].
4. Add Two Mailboxes in Support Genix:
   • Primary Mailbox: [email protected]
   • Alias Mailbox: [email protected]
   • Use the same app password for both mailboxes.

Optional: Change IMAP Security Settings #

If previous steps don’t work, adjust your IMAP security settings:

• Edit IMAP settings to ensure they align with Gmail’s access requirements.