Use Gmail for Email to Ticket

Welcome to the Email Forwarding Documentation for Gmail. This guide is designed to provide you with step-by-step instructions on setting up and managing email forwarding within your Gmail account. If your Mailbox connected email address is hosted by Gmail, then by utilizing the email forwarding feature, you will be able to create tickets and replies from the received emails to your Gmail.

After creating the mailbox, copy the generated Mailbox address to proceed with the steps below to set up email forwarding

Step 1: Enabling Email Forwarding #

Upon logging in to your Gmail account, access the Settings menu by clicking the gear icon in the top right corner. Click on the See all settings button and proceed to the Forwarding and POP/IMAP tab. Subsequently, click on Add a forwarding address button, where you can enter the destination email address (in our case, it will be the generated Mailbox address) and confirm the forwarding address.

Step 2: Verification Process #

Once you’ve confirmed the email, wait for 2 minutes and then go to the tickets page of Support Genix. There you will see a new ticket, go to that ticket details page and click on the verification link to complete the email forwarding confirmation.

Step 3: Choosing Forwarding Options #

Following the confirmation of the email verification process, make a decision regarding whether to keep a copy of forwarded emails in your Gmail inbox. We recommend to choose the option to keep a copy of forwarded emails in your Gmail inbox. After selecting the option, click the “Save Changes” button to save these settings.