If you want to use Gmail as your mailbox in Support Genix, Follow these steps:
Step 1: Go to Manage my Account from your Gmail. myaccount.google.com
Step 2: Enable 2FA from Security Tab
Click GET STARTED and setup the 2-Step Verification
Step 3: Set up App Password from the Security Tab
Step 4: Select App: Other (Custom Name), use Support Genix and Press Generate Button
Step 5: Copy and save the password, then use this password on Support Genix MailBox.
If you are using Google Workspace (GSuite) then follow these additional steps #
Go to admin.google.com > Apps > Google Workspace > Gmail, then go to End User Access
Enable the IMAP
Find your Test Domain Alias from https://admin.google.com/ac/domains/manage
Change Security Setting (Optional) – Ignore if previous steps work for you.