Connect with Slack
Get Instant Notifications and Respond
Quickly with Slack Integration
Connect your support system to Slack and ensure prompt ticket responses from your chosen channel.
Real-Time Notifications
Instantly receive support ticket notifications in your Slack channels, keeping your team informed and responsive
Efficient Ticket Management
Respond to tickets directly from Slack, reducing the need to switch between platforms and improving workflow efficiency.
Enhanced Collaboration
Foster teamwork with seamless communication and quick resolutions, ensuring exceptional customer service.
Easily track and manage tickets directly in Slack.
Stay updated with real-time ticket notifications within your Slack channel.
Instant Notifications
Receive real-time Slack notifications whenever a new support ticket is created, replied to, or assigned. This helps support agents ensure prompt attention to customer queries.
Threaded Replies
Respond to support tickets right from Slack with threaded replies, keeping all communication organized and easily accessible. Customers will instantly see responses on their ticket page.
Tired of the inconvenience of having to search for tickets individually in your dashboard? With Support Genix, you can now quickly access specific tickets directly from Slack notifications. All it takes is a single click to be directed straight to the ticket in Support Genix.
Frequently Asked Questions (FAQ)
Who gets notified?
Notifications are sent to designated support agents within your Slack workspace.
Who can reply to tickets in Slack?
Only authorized support agents can respond to tickets directly via Slack.
When are notifications sent by Support Genix?
Support Genix sends notifications to agents when a new ticket is created, when a ticket receives a reply, or when a ticket is assigned to an agent.