Archives Docs

Work with any Contact Form Plugin

You can use any contact form plugin to create tickets using Support Genix. When anyone fills the contact form, it will generate a ticket, and login/register is not required for this case to create or manage tickets. In this way,…

How to install and activate Support Genix?

To get started with Support Genix, you need to purchase this plugin from our website. You may download the file from the download page of our website after purchasing it. WordPress Dashboard > Plugins > Add New > Upload the…

Manage User Roles

Support Genix > User Role Setting menu. There is an option to edit/delete the user role. Also, you can create custom roles based on your requirement. Support Genix provides two roles by default. Support Manager: Ability to manage all ticket,…

Manage Ticket Category

To organize your ticket, you should establish categories like “Support,” “Billing,” “Feature Request,” “PreSale Question,” and so on. Simply go to the Support Genix “Ticket Category” option. Support Genix > Ticket Category You may add, modify, and delete any category from…

Ticket Assign Rule

You can assign new tickets based on category. Assigning a ticket to a role allows you to delegate the responsibilities of that ticket while maintaining control over its runtime. SupportGenix Setting > Ticket Assign Rule Assign to a specific role…

Email Notifications/Templates

We have 9 email templates to send to admin, ticket manager, ticket agent, and customers. SupportGenix Setting > Email Template Email Templates for Admin/Agent When ticket Assigned to him When a ticket has been created. When received a reply from…

Saved Replies

Agent must often respond to numerous Support inquiries in the same manner. As an example, after assisting a client, you might request feedback Instead of typing the same message multiple times, you can simply create a few common replies and…

Manage Custom Fields

You may make custom fields available for Genix’s ticket open/registration page. It will assist you in gathering more information from your customers while they are creating tickets. It will cut down on the number of chats necessary to close a…