Email to Ticket

You may use the Support Genix plugin to enable email to ticket or Email pipe mode. If a client sends an email to a specific address, it will be turned into a ticket. It will assist you in keeping track of all emails and avoiding the risk of forgetting to reply.

Support Genix > Email to Ticket

How to Enable Email-based support ticket or Email Piping feature?

1. Click Add new button to Add Email Account.
2. Add Hostname (sample: imap.domain.com, Email ID (Sample: [email protected]), and Password
3. Assign this email for all categories or specific category (Choose Billing category, for billing email).

Create Unlimited Mailboxes
You can create multiple mailboxes for different teams/departments, for example, for support – [email protected]; for sales, [email protected] In Support Genix, there is no limit, you can create unlimited mailboxes.