Email to Ticket

Welcome to the Email to Ticket Documentation for Support Genix! This guide is designed to provide you with comprehensive instructions on setting up and utilizing the Email to Ticket feature in the Support Genix plugin. This feature allows you to transform incoming customer emails into support tickets within the Support Genix platform. This feature simplifies the process of managing customer inquiries, requests, and feedback by consolidating them into a centralized ticketing system. With Email to Ticket, you can enhance your customer support capabilities, improve response times, and ensure that no customer concern goes unnoticed.

Benefits of using Email to Ticket #

Embark on a journey of efficiency and enhanced customer support by delving into the multifaceted benefits of utilizing the Email to Ticket feature.

  • Effortless Ticket Creation: Convert customer emails into tickets with a simple and automated process.
  • Centralized Communication: Consolidate customer inquiries in one platform for streamlined communication.
  • Enhanced Efficiency: Improve response times and ensure prompt resolution of customer issues.
  • Trackable Conversations: Keep a record of customer interactions for better tracking and analytics.

Steps to Enable Email to Ticket or Email Piping feature #

support genix woocommerce integration

Step 1: How to enable Email to Ticket feature? #

email to ticket enable

After clicking the Add New button, configure the required fields according to your needs.

  • Enable: Turn on this switcher to enable this Mailbox.
  • Mailbox Title: Enter a Mailbox title.
  • Mailbox Address: The Mailbox address will be automatically generated upon saving this configuration.
  • Connected Email Address: Add your support email address as connect email address to the Mailbox.
  • Attached With Ticket Category: After turning on this switcher you can set a default category for the ticket that will be created through this Mailbox.
  • Privacy Policy: Review the associated terms and conditions to understand how customer information from emails is handled in compliance with privacy regulations. You must accept the Privacy Policy.
email piping configration

After completing the configuration, copy the generated address and forward emails of your connected email address to that generated address of the Mailbox.

Create Unlimited Mailboxes
You can create multiple mailboxes for different teams/departments, for example, for support – [email protected]; for sales, [email protected]. In Support Genix, there is no limit, you can create unlimited mailboxes.

Forward your connected email address to Mailbox address #

We have provided an example for forwarding an email from Gmail or Google Workspace (formerly G Suite). You can follow the documentation to learn how to forward your gmail to use gmail for Email to Ticket.

That’s it! Thank you for choosing Suport Genix to enhance your user experience. If you need additional assistance, feel free to contact our support team. Our dedicated support team would be more than happy to assist you.