I do not want my users to have to register. Just submit the ticket on a public page

If you want to allow your customer to create a ticket without login/registering, you need to follow these steps –

Step 1: Go to WordPress Dashboard > Support Genix > Email to Ticket > Mail Box > Add New

Step 2: Go to WordPress Dashboard > Support Genix > Email to Ticket > Mail Box > Add New

1. Click Add New button to Add an Email Account.
2. Add Hostname (sample: imap.domain.com, Email ID (Sample: [email protected]), and Password
3. Assign this email for all categories or specific categories (Choose Billing category, for billing email).

Create Unlimited Mailboxes
You can create multiple mailboxes for different teams/departments, for example, for support – [email protected]; for sales, [email protected]. In Support Genix, there is no limit, you can create unlimited mailboxes.

Step 3: Create a form using Contact Form 7 or the WPForms plugin

Email Setting for WPFroms plugin –

Email Setting for Contact Form 7 plugin –

When anyone fills out the contact form, it will generate a ticket, and login/register is not required in this case to create or manage tickets. This way, customers can reply to the key from their email, but you or your team can reply from the ticket system.