FAQs

At Support Genix, your satisfaction is our top priority. We’re dedicated to providing a clear, transparent, and stress-free refund and exchange experience. To ensure smooth processing, please review our easy-to-follow guidelines covering returns, eligibility, and exclusions. Our friendly support team is always ready to help, ensuring your Support Genix experience remains effortless and enjoyable. When […]

Question 1: I have five products. Do I need to add your plugin to all five websites, or can I have one website that handles all products in the same view?I don’t want to log in to different websites all the time. Question 2: I need general support with Email piping and tickets. I need […]

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Creating a ticket page in Support Genix is straightforward. Follow the updated steps to create and configure your ticket page. This documentation aligns with the updated Support Genix dashboard and includes user-friendly instructions and SEO-optimized content. Benefits of Creating a Ticket Page Step 1: Create a New Ticket Page Step 2: Configure the Ticket Page […]

If you want your customers to create tickets without logging in or registering, you can follow this straightforward guide. Benefits of This Feature ✨ Step-by-Step Process 📋 Step 1: Enable Email to Ticket Conversion To allow ticket creation from emails, follow our detailed guide on Email to Ticket Integration. 💡 Tip: You can create multiple […]