Frequently Asked Questions (FAQ)
Answers to the most common questions about Support Genix. General Can I use Support Genix without a WordPress site? No. Support Genix is a WordPress plugin that requires a WordPress…
FAQs
Find helpful guides on managing support tickets across multiple websites, adding new languages with Loco Translate, and customizing your ticket page. Learn how to allow users to create tickets without registration with Support Genix.
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Troubleshooting Common Issues in Support Genix
A guide to diagnosing and fixing the most common problems in Support Genix. Start here before contacting support. Using the Debug Log Support Genix has a built-in debug log that…
Support Genix Refund Policy
At Support Genix, your satisfaction is our top priority. We're dedicated to providing a clear, transparent, and stress-free refund and exchange experience. To ensure smooth processing, please review our easy-to-follow…
How to manage tickets for multiple Websites
Question 1: I have five products. Do I need to add your plugin to all five websites, or can I have one website that handles all products in the same…
How to add a new Language using Loco Translate
Go to Loco Translate > Plugins > Support Genix > New Language Add New Language Choose a Language and Start Translating Choose a Language and Start Translating Edit Language Edit…
How to create a ticket page
Creating a ticket page in Support Genix is straightforward. Follow the updated steps to create and configure your ticket page. This documentation aligns with the updated Support Genix dashboard and…
Allow Users to Create Tickets Without Registration
If you want your customers to create tickets without logging in or registering, you can follow this straightforward guide. Benefits of This Feature ✨ Improved Accessibility: Customers can submit tickets…