Support Genix > User Role Setting menu.
There is an option to edit/delete the user role. Also, you can create custom roles based on your requirement. Support Genix provides two roles by default.
Support Manager: Ability to manage all ticket, delete, restore, etc.
Support Agent: Not able to delete/Restore a ticket.
You can click the icon from the role column and change the permission easily.
How to create new role? #
- Click Add New
2. Provide the Role Name, enable the option to make this role Support Agent, And keep the status ON