Popular Search
emailshortcodeshortwebhook
Manage User Roles
Table of Contents
Support Genix > User Role Setting menu.
![Click User Role](https://supportgenix.com/wp-content/uploads/2022/02/user-role-1.jpg)
There is an option to edit/delete the user role. Also, you can create custom roles based on your requirement. Support Genix provides two roles by default.
Support Manager: Ability to manage all ticket, delete, restore, etc.
Support Agent: Not able to delete/Restore a ticket.
![Go to the Delete Ticket Section](https://supportgenix.com/wp-content/uploads/2022/02/role-access-1024x510.png)
You can click the icon from the role column and change the permission easily.
![Change the Permission](https://supportgenix.com/wp-content/uploads/2022/02/role-access-2.png)
How to create new role? #
- Click Add New
![Add New Role](https://supportgenix.com/wp-content/uploads/2022/02/create-role-1-1024x344.png)
2. Provide the Role Name, enable the option to make this role Support Agent, And keep the status ON
![Provide Role Name and Keep Status ON](https://supportgenix.com/wp-content/uploads/2022/02/create-role-2.png)