Manage User Roles

Support Genix > User Role Setting menu.

There is an option to edit/delete the user role. Also, you can create custom roles based on your requirement. Support Genix provides two roles by default.

Support Manager: Ability to manage all ticket, delete, restore, etc.

Support Agent: Not able to delete/Restore a ticket.

You can click the icon from the role column and change the permission easily.

How to create new role?

  1. Click Add New
Add New Role

2. Provide the Role Name, enable the option to make this role Support Agent, And keep the status ON