Email to Ticket – Old
You may use the Support Genix plugin to enable email to ticket or Email pipe mode. If a client sends an email to a specific address, it will be turned into a ticket. It will assist you in keeping track of all emails and avoiding the risk of forgetting to reply.
Support Genix > Email to Ticket
![Go to Support Genix and click Email to Ticket](https://supportgenix.com/wp-content/uploads/2022/02/email-piping.png)
How to Enable Email-based support ticket or Email Piping feature? #
1. Click Add new button to Add Email Account.
2. Add Hostname (sample: imap.domain.com, Email ID (Sample: [email protected]), and Password
3. Assign this email for all categories or specific category (Choose Billing category, for billing email).
![Configure the Settings](https://supportgenix.com/wp-content/uploads/2022/02/email-piping-2.png)
Setup the Cron Job
![Setup the Cron Job](https://supportgenix.com/wp-content/uploads/2022/11/image-9-1024x488.png)
Follow this article to set up the Cron Job.
Create Unlimited Mailboxes
You can create multiple mailboxes for different teams/departments, for example, for support – [email protected]; for sales, [email protected]. In Support Genix, there is no limit, you can create unlimited mailboxes.