From the general settings page, you may set the ticket page’s banner image, customer default role, permitted file type and size, and more.
Support Genix > Setting
How to create a ticket page?
Create a new page from Pages > Add New. Name it Ticket/Help/Support as you like, and publish it. There are no shortcodes or content needed to create this.
How to change the ticket page banner image?
From the setting, you will be able to upload your own banner image for the ticket page.
How to set allowed file size and types?
From the File upload setting tab, you can set the allowed max. file size and types