Saved Replies

Agent must often respond to numerous Support inquiries in the same manner. As an example, after assisting a client, you might request feedback/review. Instead of typing the same message multiple times, you can simply create a few common replies and use them when necessary.

Support Genix Setting > Saved Replies

Go to Saved Replies and Click Add New
Go to Saved Replies and Click Add New

You can Edit saved replies easily.

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