Webhook Integration
Connect your support desk to external
platforms using Webhooks
Smoothly exchange data with external platforms to enhance your support system.
Ticket Creation via Forms
Support Genix provides two easy ways to create tickets via forms: Webhook or Email Piping.
Auto-Ticketing for various events
Automatically create tickets with Support Genix for diverse events, including contact form submissions, WooCommerce purchases, and more.
Effortless Third-Party App Integration
Connect Support Genix with external apps to unleash its full potential and boost productivity.
Transform Your Workflows with Webhooks
Experience unparalleled efficiency with cutting-edge Webhook integration
Incoming Webhook Support
Seamlessly receive real-time data from any external platform directly into your support system with incoming Webhooks. For example, when someone submits a form on an external website connected to your website via Webhook integration, you can control the user data you receive to deliver better support.
Outgoing Webhook Support
With outgoing webhooks, you can automatically send various user data to an external app or platform when a certain event has been triggered. For instance, if a ticket is created on your support system, you can selectively gather specific information like user name, email, purchased product, etc. in a different application or platform.
Frequently Asked Questions (FAQ)
What is webhook integration in Support Genix?
Webhook integration in Support Genix allows the plugin to connect with external apps and services. It can automatically create tickets based on events triggered by webhooks.
How can I create a support ticket using a webhook?
You can create a support ticket by setting up an incoming webhook. With this feature, any modern form or application can effortlessly send data directly to Support Genix, which will then automatically generate a ticket based on the received information.
What are incoming webhooks used for in Support Genix?
Incoming webhooks are used to receive data from external applications or forms, automatically creating support tickets in Support Genix. This simplifies ticket creation from various sources.
Can Support Genix integrate with third-party applications through webhooks?
Yes, Support Genix can integrate with third-party apps, like CRMs, using webhooks. This allows for smooth data transfer and automated ticket creation whenever an event occurs in those apps.
How does outgoing webhook support work in Support Genix?
With outgoing webhooks in Support Genix, the plugin can send data to external applications or services. This helps notify other systems about ticket creation, updates, or other events within Support Genix.
Can I automate ticket creation for various events using webhooks?
Yes, with webhooks, you can automate ticket creation for various events when certain conditions are met. This eliminates the need for manual ticket creation, saving you time and effort.
Is it possible to integrate Support Genix with modern forms through webhooks?
Absolutely. You can integrate Support Genix with any modern form that supports webhooks, enabling automatic ticket creation when a form is submitted.
How do I configure webhooks in Support Genix?
To configure webhooks in Support Genix, you need to set up the webhook URL and map the necessary fields between Support Genix and the external application. You will find a step-by-step process in the official documentation.