Effortless WhatsApp Connection
Deliver Customer Support instantly
from anywhere
WhatsApp integration makes it easy to stay in touch with your customers, regardless of your location.
Instant Messaging
Connect with customers in real-time to provide immediate support and faster issue resolution.
Maximize Productivity
Directly handle support tickets through WhatsApp for a seamless workflow and boosted efficiency.
Ease of Use
SupportGenix’s user-friendly interface makes it easy for your support team to integrate and operate the plugin efficiently.
Faster support with WhatsApp Chat
Get real-time ticket notifications and provide prompt support.
Tailored Alerts
Connect SupportGenix with WhatsApp effortlessly and select custom notification events for real-time ticket updates.
SupportGenix’s WhatsApp integration allows you to respond to tickets directly from chat. Alternatively, you can quickly jump to your tickets page with just one click without switching apps.
Frequently Asked Questions (FAQ)
Who receives notifications?
Support agents receive WhatsApp notifications when there are new tickets, customer responses, and ticket assignments. This ensures that agents are promptly informed and can take action right away.
Who can respond to tickets via WhatsApp?
Only support agents can respond to tickets directly from WhatsApp. This allows agents to quickly address customer queries and issues without logging into the support portal.
When does Support Genix send notifications to agents?
Support Genix sends WhatsApp notifications to agents for various events like new ticket creation, customer responses, and ticket assignments. This helps agents stay updated on their tasks and provide timely customer support.