WhatsApp Integration
Scale from 1 to 10,000 WhatsApp chats effortlessly. Your team stays organized. Your customers stay happy.
Instant Messaging
Connect with customers in real-time to provide immediate support and faster issue resolution.
Maximize Productivity
Directly handle support tickets through WhatsApp for a seamless workflow and boosted efficiency.
Ease of Use
SupportGenix’s user-friendly interface makes it easy for your support team to integrate and operate the plugin efficiently.
Faster support with WhatsApp Chat
Get real-time ticket notifications and provide prompt support.
Tailored Alerts
Connect SupportGenix with WhatsApp effortlessly and select custom notification events for real-time ticket updates.
SupportGenix’s WhatsApp integration allows you to respond to tickets directly from chat. Alternatively, you can quickly jump to your tickets page with just one click without switching apps.
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
Frequently Asked Question
Everything you need to know
Support agents receive WhatsApp notifications when there are new tickets, customer responses, and ticket assignments. This ensures that agents are promptly informed and can take action right away.
Only support agents can respond to tickets directly from WhatsApp. This allows agents to quickly address customer queries and issues without logging into the support portal.
Support Genix sends WhatsApp notifications to agents for various events like new ticket creation, customer responses, and ticket assignments. This helps agents stay updated on their tasks and provide timely customer support.
No, customers continue chatting naturally through WhatsApp. They see your business name and receive personal responses—just faster and more organized on your end.
Messages are automatically converted to tickets and queued for the next available agent. Set up auto-responders to acknowledge receipt and share expected response times. Never lose a message again.
Yes, we use end-to-end encryption and are fully GDPR compliant. Messages sync securely to your dashboard without storing data on external servers. Your conversations remain as private as WhatsApp itself.