WooCommerce Integration
Provide Exceptional Support to Your WooCommerce Customers with Instant Order Verification.
Seamless Ticket Automation
Generate support tickets automatically for new orders to ensure your customers receive quick and efficient assistance.
Order ID Verification
Use WooCommerce integration to ensure tickets are created using valid order IDs, protecting your system from abuse.
Secure Email Verification
To help us verify your purchase and provide support, please use the same email address you used during checkout.
Central Support Dashboard
Centralize and manage support requests from multiple WooCommerce sites in one place, simplifying your support process.
Order Overview in Tickets
View detailed order information directly within support tickets for speedy and accurate support.
External Store Integration
Effortlessly connect & manage externally hosted WooCommerce stores with SupportGenix for streamlined control.
Upgrade Your WooCommerce Support System
Revolutionize the way you support your WooCommerce store customers
Order History Overview
With Support Genix integrated into WooCommerce, you can easily access each customer’s complete purchase history. You can check details like when they bought, how much they spent, and other order details in one convenient place.
Effortless Ticket Submission
Support Genix’s WooCommerce integration allows customers to submit support tickets easily from the “My Account” page. They can use their order ID and email to create tickets without having to leave your website.
Auto Ticket Generation
Automatically generate support tickets with SupportGenix when new orders are placed. This feature ensures quick attention to customer inquiries, leading to a more streamlined and efficient support process.
Loved By WordPress Community
See What Our Users Are Saying
5.0
Quality plugin and amazing
This plugin has been incredibly useful for our organization. It has really helped us manage requests/issues and keep them organized. It’s straight-forward and easy-to-use for both the end user and our internal team. One of the best parts has been the customer support. They have been incredibly prompt and helpful every time we’ve reached out with a question or issue. Highly recommend this plugin.
Jkellis
(@jkellis)
5.0
Super Impressed!
I feel lucky to have run into Support Genix. It’s elegant, and super easy to set up and customize. I really like the user interface. Very nice documentation and FAQs, too. Found answers so easily. I also like the 1 flat fee for a lifetime. It doesn’t get any better than that. We are still checking it out to see if it’ll meet our needs, and their team appears committed to evolving it. Best support plugin we’ve used in 5 years of WordPress development.
vivies
@sinou2014
5.0
Team provide 5-star support
We use this ticketing system daily and find it extremely useful to manage day-to-day operations across multiple locations. Ashim, Aslam, Nazmul and team have always been helpful in setup and addressing occasional issues that arise. We’ve been using Support Genix (paid) for over a year now and have come to depend on it. I love the clean UX and intuitive steps in working with tickets. We are very pleased with this ticketing system and plan to use it for years to come.
angelalgibson
(@angelalgibson)
5.0
I recommend it to everyone.
It’s a really good app, I recommend it to everyone. I would be very happy if Turkish language support is provided. Amazing plugin! The support system is exactly what weneeded. Easy to set up and works perfectly. The email integration and automation features saved us hours of manual work. Highly recommended! Perfect for WooCommerce stores. The integration is seamless and customers love the support system.
exgeer
(@exgeer)
5.0
Super extension & super plugin
Très belle extension, agréable et facile à manipuler, idéal pour gérer la communication avec les clients et le sav, elle est super design et meilleur que les extension que j’avais essayé, le prix est correct. Je recommande sans problème.
THANK YOU so much for working so tirelessly to make Support Genix a fantastic solution for us!
myroqya
(@myroqya)
5.0
Very affordable ticket system
I am very grateful to the team developing Support Genix. With Support Genix I have unlimited users, the ability to categorise tickets, email pipe tickets from users to the system, search within tickets, receive ticket notifications, assign users to a ticket and all tickets are logged and time stamped. Highly recommend this plugin to WordPress developers or basic users and to really consider the extra value adds of the super affordable pro version of this plugin.
bradmillar
(@bradmillar)
Frequently Asked Question
Everything you need to know
Yes, you can manage support requests from multiple WooCommerce sites using centralized integration.
As soon as a new order is placed, a support ticket is automatically created so that you can promptly address customer inquiries.
The WooCommerce integration verifies order IDs and email addresses to ensure tickets are created only with valid and matching details.