Can I use this even if I do not have a wordpress site? Just need a support portal for our team and clients

Support Genix is designed as a WordPress plugin, so it does require a WordPress environment to function. However, you can still use it even if you don’t have a public-facing WordPress website, by setting up a dedicated internal support portal for your team and clients.

Here’s how you can do it:

✅ Use Support Genix Without a Public Website

1. Create a Private WordPress Installation:
   • Install WordPress on a subdomain like support.yourdomain.com or even locally or on an intranet if it’s for internal use only.
   • Install the Support Genix plugin there.
2. Setup the Support Portal:
   • Configure roles for team members and clients.
   • Customize the appearance (colors, logo, etc.).
   • Enable features like email-to-ticket, custom fields, file uploads, etc.
3. Allow External Users to Submit Tickets:
   • Clients can access the portal directly or send emails (via Email to Ticket > Modern feature) to generate support tickets automatically.
4. Centralized Management (Optional):
   If you manage multiple sites and want one unified support center:
   • You can set up Support Genix on a central support site and use email piping or webhook integration from your other websites to create tickets there.

Summary

🔹 Yes, you can use Support Genix without a traditional WordPress site—just install WordPress somewhere (public or private), and use it as a dedicated support system.