General Settings

From the general settings page, you may set the ticket page’s banner image, customer default role, permitted file type and size, and more.

Support Genix > Setting

How to create a ticket page? #

Create a new page from Pages > Add New. Name it Ticket/Help/Support as you like, and publish it. There are no shortcodes or content needed to create this.

How to change the ticket page banner image? #

From the setting, you will be able to upload your own banner image for the ticket page.

How to set allowed file size and types? #

From the File upload setting tab, you can set the allowed max. file size and types