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How to manage tickets for multiple Websites

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Question 1: I have five products. Do I need to add your plugin to all five websites, or can I have one website that handles all products in the same view?
I don’t want to log in to different websites all the time.

Question 2: I need general support with Email piping and tickets. I need a central place to log in and do that. Do I decide which domain of the five should be used as a general ticket system, or can it be placed on a 6th?

Answer:

For a centralized ticket system using Support Genix, you can choose where to set up your general ticket system. Here’s how you can approach this:

Choosing a Domain for Your General Ticket System #

  1. Centralized System on a Chosen Domain:
    • You can use one of your existing five domains as the centralized ticket system. This domain will act as your primary support hub where all tickets are managed.
    • For the other websites, set up “Support” or “Contact Us” buttons or forms that redirect users to this central domain’s ticket creation page.
  2. Dedicated 6th Domain for Support:
    • Alternatively, you can set up a dedicated 6th domain (e.g., support.mydomain.com) exclusively for managing tickets.
    • This approach ensures your support system is separate from your other websites and provides a professional, standalone experience for handling customer inquiries.

How to Set Up Centralized Support #

A. Using Email Piping #

  • Configure Support Genix on the chosen domain (whether it’s one of the five or a new one).
  • Use email piping to direct support emails from all websites to the ticket system on this domain.
  • For example:
    • Assign a common support email like [email protected].
    • Set up the email piping feature in Support Genix to convert incoming emails into tickets.

B. Using Contact Forms on Other Websites #

  • Install a form plugin (e.g., WPForms, Gravity Forms) on the other websites.
  • Configure these forms to send submissions via:
    • Webhooks: Automatically push form data to the central ticket system on the chosen domain.
    • Email Piping: Direct form submissions to the email address configured with the central Support Genix system.

C. Redirect to the Central System #

  • Add a “Get Support” or “Contact Us” button on each of the other five websites.
  • Link the button to the centralized support system (e.g., https://support.mydomain.com/ticket/).

Key Considerations #

  • Domain Selection:
    • If you use one of the five existing domains, ensure it aligns with your branding and customer expectations.
    • A separate 6th domain (e.g., support.mydomain.com) is often preferable for scalability and simplicity.
  • Accessibility:
    • The centralized system should be easy for users to navigate. Provide clear links or buttons on the other websites directing users to the main support hub.
  • Configuration Flexibility:
    • The domain choice is entirely up to you. Support Genix works seamlessly on any WordPress installation, so you can decide based on what fits your needs best.

This approach ensures you have a single login and dashboard to manage tickets across all websites efficiently. Let me know if you’d like further guidance on setting this up! 😊

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