WPForms Integration

Key Benefits of WPForms Integration #

• 🛠️ Effortless Automation: Automatically convert form submissions into tickets for seamless support.
• 🚀 Time-Saving: Eliminates the need for manual data entry, streamlining the support process.
• 📈 Enhanced Accuracy: Ensures accurate mapping of form fields to ticket attributes.
• 🖇️ Flexible Integration: Works well with both simple and advanced form configurations.
• 💡 Improved Workflow: Supports additional custom fields for personalized ticket handling.

Step-by-Step Process to Integrate WPForms with Support Genix #

Step 1: Create a Contact Form in WPForms #

• Go to WPForms > All Forms and either create a new form or edit an existing one.
• Design your form fields based on your support requirements. Ensure that fields like Name, Email, Subject, and Message are included.

Step 2: Enable Webhook in WPForms #

• Navigate to WPForms > All Forms > Edit Form.
• Go to the Settings tab for the selected form and locate the Webhooks section.
• Enable the webhook and configure it.

Step 3: Add Custom Fields in Support Genix #

• Go to Support Genix > Settings > Custom Fields and click Add New.
• Create custom fields corresponding to your WPForms fields (e.g., Phone, Brand, Platform, OS).
• Match the slugs of the custom fields with WPForms webhook keys for seamless mapping.

Step 4: Set Up Incoming Webhook in Support Genix #

• Navigate to Support Genix > Webhooks > Incoming and click Add New Webhook.
• Provide a title, enable the webhook, and save it.
• Copy the webhook URL.

Step 5: Add the Webhook URL to WPForms #

• Return to WPForms > All Forms > Edit Form > Webhooks.
• Paste the copied webhook URL from Support Genix into the Webhook URL field.
• For custom fields, use the following key format:
  • ticket_custom_fields__custom_field_slug
    • Example: For “Phone”, use ticket_custom_fields__phone.
  • ticket_custom_fields[custom_field_slug]
    • Example: For “Phone”, use ticket_custom_fields[phone].
  • For ticket category: Use the key ticket_category_id and retrieve the category ID from Support Genix > Categories.