How to create a ticket page

Benefits of Creating a Ticket Page #

1. 🖥️ Centralized Support Hub: A dedicated ticket page streamlines customer support communication.
2. 🌐 SEO Optimization: Customizable ticket pages can enhance your website’s search engine visibility.
3. 🔒 Privacy: Blank pages ensure secure and private support ticket management.
4. 📄 Flexibility: Customizable options let you match the ticket page design with your website’s theme.
5. 🔧 Ease of Use: Quick configuration allows seamless integration with Support Genix.

Step 1: Create a New Ticket Page #

• Navigate to WordPress Dashboard > Pages > Add New.
• Provide a suitable title like Ticket, Help, or Support, and click Publish.
• 🚫 Important Note: No need to add any shortcode or content to the page. Keep it blank.

Step 2: Configure the Ticket Page in Support Genix #

1. Go to Support Genix > Settings > General > Main > Ticket Page.
2. Select the page you created in Step 1 from the dropdown menu.
3. Save your changes.

Optional: Customizing the Ticket Page Design #

If you prefer to maintain your website’s header/footer style for the ticket page:

• You can create a custom-designed ticket page using shortcodes.
• Refer to this documentation for more details: How to Use Shortcode.

Key Notes #

• Support Genix automatically creates a default ticket page upon installation.
• You can create an additional custom page and configure it as your ticket page anytime.
• For detailed guidance, refer to our dedicated support resources.