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Basic
Get step-by-step guides on installing and activating Support Genix, managing ticket categories, user roles, and agents, and customizing email notifications. Learn how to boost productivity with saved replies, manage custom fields, and much more.
- How can you close the ticket?
- How to install and activate Support Genix?
- Work with Any Contact Form Plugin to Create Tickets in Support Genix
- Create and Manage User Roles in Support Genix
- Create Support Agent in Support Genix
- Efficiently Manage Ticket Categories in Support Genix
- Ticket Assignment Rules in Support Genix
- Manage and Customize Email Notifications/Templates in Support Genix
- Boost Productivity with Saved Replies in Support Genix
- Manage Custom Fields
- How to Use Shortcode for Ticket Page
- General Settings in Support Genix
- Disable Registration and Guest Ticket Creation