Basic

If you are facing problems with the Support Genix portal, such as: Unable to Log In to the Portal or View Tickets on the Ticket Page This issue may be caused by caching conflicts with the LiteSpeed Cache plugin. Follow the steps below to resolve it: Step 1: Access the LiteSpeed Cache Settings Step 2: […]

Managing support tickets effectively is crucial for providing excellent customer service. Support Genix allows you to close tickets seamlessly, ensuring your support system stays organized. Whether you want to close a single ticket or multiple tickets in bulk, this guide will walk you through both processes with step-by-step instructions. 1. Closing a Single Ticket Closing […]

Support Genix provides seamless integration with any contact form plugin, enabling you to generate support tickets effortlessly. When a user submits a contact form, it automatically creates a ticket in Support Genix. This process eliminates the need for customers to register or log in, as they can simply reply to tickets directly from their email. […]

If you want to restrict ticket creation to registered users only, you can disable both the registration form and guest ticket creation options in Support Genix. This ensures that only registered users can create tickets, enhancing control over your support system. Additionally, you can choose to allow registration while disabling guest ticket creation for faster […]

Support Genix provides a simple way to manage shortcodes, enabling you to use your website’s default style for the header and footer or seamlessly integrate Support Genix’s layout. You can enable shortcode mode with just one click. How to Use Enable Shortcode Mode Disable Shortcode Mode If you prefer using Support Genix’s built-in header and […]

Creating Support Agents or Managers is essential to managing your support workflow efficiently. If you have multiple teams or departments, creating designated users with specific roles ensures seamless ticket management and enhanced productivity. Step 1: Navigate to Add New User This section includes all default WordPress user creation options. Note: If your role’s status is […]

Support Genix’s General Settings section provides powerful tools to configure and customize your support system. From managing ticket pages, file uploads, reCAPTCHA security, and ticket statuses to adding branding and custom styling, this section ensures full flexibility for your support workflow. Access General Settings Main Tab The Main Tab includes general settings for tickets, customer […]

The Custom Fields feature in Support Genix gives you the freedom to collect additional information from your customers when they open a ticket or register. It enhances your ability to provide faster and more accurate support. You can even create conditional fields for specific categories, ensuring tailored data collection. For example: You can display a […]

Saved Replies help support agents respond quickly to repetitive queries by allowing them to save common responses. For example, after resolving a ticket, an agent can use a pre-saved reply to request customer feedback. This feature saves time, ensures consistent communication, and improves productivity. Benefits ✅ Boost agent productivity with pre-saved replies.✅ Save time by […]

Email notifications are a crucial component of any support system. Support Genix offers beautiful and easy-to-customize email templates to ensure seamless communication between admins, agents, managers, and customers. You can tailor these templates to match your specific needs and preferences. Benefits ✅ Pre-designed email templates for admins, agents, and customers.✅ Customize email content, subject, and […]

Efficiently assign new tickets to roles or agents based on categories in Support Genix. By automating ticket delegation, you ensure smooth management while maintaining control over ticket workflows. Benefits ✅ Assign tickets to specific roles or agents for better delegation.✅ Automate task management based on ticket categories.✅ Notify agents instantly for prompt action.✅ Perform bulk […]

Organize your support tickets effectively by establishing relevant categories like “Support,” “Billing,” “Feature Request,” or “PreSale Question.” Support Genix allows you to easily add, modify, delete, and manage ticket categories from your dashboard. Benefits ✅ Simplify ticket management with structured categories.✅ Quickly add, edit, or delete categories.✅ Perform bulk actions like Activate, Deactivate, or Delete […]

Managing user roles and access permissions is essential for running an efficient support system. Support Genix provides a robust role management feature that allows administrators to control the access of support agents and managers effectively. With built-in roles and the flexibility to create custom roles, you can streamline your support process. Support Genix includes two […]

To get started with Support Genix, follow these steps for seamless installation and activation. Support Genix is a powerful WordPress support ticket plugin that helps you manage support requests efficiently. Step 1: Purchase and Download the Plugin Purchase the Plugin Access the Client Portal Download the Plugin File Access Your License Key Step 2: Install […]