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Get step-by-step guides on installing and activating Support Genix, managing ticket categories, user roles, and agents, and customizing email notifications. Learn how to boost productivity with saved replies, manage custom fields, and much more.

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How can you close the ticket?

Managing support tickets effectively is crucial for providing excellent customer service. Support Genix allows you to close tickets seamlessly, ensuring your support system stays organized. Whether you want to close…

Create Support Agent in Support Genix

Creating Support Agents or Managers is essential to managing your support workflow efficiently. If you have multiple teams or departments, creating designated users with specific roles ensures seamless ticket management…

General Settings in Support Genix

Support Genix's General Settings section provides powerful tools to configure and customize your support system. From managing ticket pages, file uploads, reCAPTCHA security, and ticket statuses to adding branding and…

Manage Custom Fields

The Custom Fields feature in Support Genix gives you the freedom to collect additional information from your customers when they open a ticket or register. It enhances your ability to…

Ticket Assignment Rules in Support Genix

Efficiently assign new tickets to roles or agents based on categories in Support Genix. By automating ticket delegation, you ensure smooth management while maintaining control over ticket workflows. Benefits ✅…